Effects of perceived service recovery justice on customer affective commitment,loyalty and word-of-mouth : the case of restaurants /

Effects of perceived service recovery justice on customer affective commitment,loyalty and word-of-mouth : the case of restaurants /

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Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2016

Bibliographic Details
Main Author:	Chee, Wei Ting, 1992- , author 612941
Format:
Language:	eng
Published:	Johor Bahru, Johor : Universiti Teknologi Malaysia, 2016
Subjects:	Customer services Consumer satisfaction Restaurants

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