Public e-service framework towards sustainable service delivery - Haslinda Sutan Ahmad Nawi, 1972-, author 604925; Othman Ibrahim, supervisor 489544; Azizah Abdul Rahman, supervisor 485044; Fakulti Kejuruteraan. Sekolah Komputeran 619086 (Johor Bahru, Johor : Universiti Teknologi Malaysia, 2016)