The relationship between service quality and customer satisfacton: a case study at International Student Centre (ISC), UTM /

The relationship between service quality and customer satisfacton: a case study at International Student Centre (ISC), UTM /

Show other versions (1)

Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2018

Bibliographic Details
Main Author:	Mohamad Shamil Fakhrie Radzuan, 1995- , author 612198
Format:
Language:	eng
Published:	Johor Bahru, Johor : Universiti Teknologi Malaysia, 2018
Subjects:	Customer services Universities and colleges

Similar Items

The relationship between service quality and customer satisfacton: a case study at International Student Centre (ISC), UTM /
by: Mohamad Shamil Fakhrie Radzuan, 1995- , author 612198, et al.
Published: (2018)

The expectation and perception of international student for delivery service quality in International Student Centre (ISC) in public universities /
by: Elfianingsih Malano, 1988-, author, et al.
Published: (2015)

The expectation and perception of international student for delivery service quality in International Student Centre (ISC) in public universities [electronic resource] /
by: Elfianingsih Malano, 1988-, author
Published: (2015)

Service quality in education : management students perspective /
by: Ahmad Jusoh, et al.
Published: (2004)

Technology and customer service : profitable relationship building /
by: 463337 Timm, Paul R., et al.
Published: (2005)

International students’ experiences of hospitality service in Malaysian research universities
by: Tukimin, Siti Nurhidayaah
Published: (2016)

Measuring customer service effectiveness /
by: Cook, Sarah, 1955-
Published: (2004)

Quality customer service : how to win with the customer /
by: 346261 Martin, William B.
Published: (2001)

The level of customer satisfaction towards services cape in city campus libraries provided by higher education in Melaka, Melaka Bandaraya Bersejarah / Nur Farah Wahida Ahmad
by: Ahmad, Nur Farah Wahida
Published: (2014)

Delivering customer service : how to win a competitive edge through managing customer relationships successfully /
by: Payne, Shelia
Published: (1997)

The relationship between service quality, customer satisfaction and customer loyalty towards KTMB (Commuter) / Norshafina Abdullah
by: Abdullah, Norshafina
Published: (2007)

SERVICE QUALITY PERSPECTIVE : THE CUSTOMERS' VIEWPOINT /
by: Ahmad Jusoh, editor, et al.
Published: (2017)

40 activities for improving customer service /
by: 231859 Linton, Ian
Published: (1996)

Customer service /
by: 211966 Carter, Wendy
Published: (1994)

Keeping the edge : giving customers the service they demand /
by: 340561 Schaaf, Dick, et al.
Published: (1995)

Influence of employee capability and relational process on service quality and customer outcomes in customer relationship management
by: Ramli, Suriana
Published: (2017)

The level of customer satisfaction on service quality of Mazda service centre at Glenmarie / Siti Salwa Halim
by: Halim, Siti Salwa
Published: (2015)

The customer service pocketbook /
by: 423401 Newby, Tony, et al.
Published: (1995)

Customer service training /
by: 365176 Kamin, Maxine
Published: (2002)

Relationship between Service Quality, Customer Loyalty and Customer Satisfaction
by: Atif Mahmood, et al.
Published: (2018-05-01)

Inspired customer service : strategies for service quality /
by: 204979 Clutterbuck, David, et al.
Published: (1993)

Customer relationship management for enhancing the customer satisfaction and customer loyalty in Iran Shahrvand stores /
by: Raha Khalafinezhad, et al.
Published: (2013)

Implementing customer relationship management and service quality supporting ICT services for CICT, UTM /
by: 375527 Nur Ilham Abdul Wahab
Published: (2005)

The Brave New Service Strategy : Aligning Customer Relationships, Market Strategies, and Business Structures /
by: Gutek, Barbara A., author 338614, et al.
Published: (c200)

Carter : customer services [slaid]
Published: (1994)

How to Manage Customer Service /
by: 200348 Katz, Bernard
Published: (1987)

Customer service : skills for success /
by: 212468 Lucas, Robert W.
Published: (c201)

Customer service : skills for success /
by: 212468 Lucas, Robert W.
Published: (2009)

Customer-driven services management /
by: Balachandran, S., 1932-
Published: (2004)

Serving internal and external customers /
by: 395124 Swartzlander, Anne
Published: (2003)

The customer challenge : the inside story of a remarkable transformation in customer service /
by: 457960 Johnson, Tom
Published: (1997)

Relationship between services quality and customer satisfaction in banking industry the case study of the CIMB bank in UTM /
by: 489235 Liew, Ka Ling, et al.
Published: (2009)

Customer satisfaction towards service quality at Mahkota Medical Centre / Siti Hajjar Mohd Ayub
by: Mohd Ayub, Siti Hajjar
Published: (2015)

CUSTOMER SERVICE REINVENTED: Language Of The Soul /
by: Siti Hawa Mohd, 1954-, author
Published: (2020)

Customer service : a practical approach /
by: 435962 Harris, Elaine K.
Published: (1996)

Customer tells : delivering world-class customer service by reading your customers' signs and signals /
by: 350566 Seldman, Marty, et al.
Published: (c200)

Standards and Customer Service: Employees Behavior towards Customers
by: Venelin Terziev, et al.
Published: (2017-09-01)

Improving service quality gap through customer satisfaction in school of postgraduate studies /
by: Haniyeh Fattahi, 1986-, et al.
Published: (2013)

Customer service : a practical approach /
by: 435962 Harris, Elaine K.
Published: (2007)

Customer service training [electronic resource] /
by: 365176 Kamin, Maxine
Published: (2002)