Customer tells : delivering world-class customer service by reading your customers' signs and signals /

Includes bibliographical and references

Detalhes bibliográficos
Main Authors: 350566 Seldman, Marty, Futterknecht, C. John, Sorensen, Benjamin
Formato:
Idioma:eng
Publicado em: New York : Kaplan Pub., c200
Assuntos: