APA (7th ed.) Citation

Taylor, S., Gartside, L., & Taylor, S. (2004). Model business letters, e-mails & other business documents. London : FT Prentice Hall.

Chicago Style (17th ed.) Citation

Taylor, Shirley, Leonard Gartside, and Shirley Taylor. Model Business Letters, E-mails & Other Business Documents. London : FT Prentice Hall, 2004.

MLA (9th ed.) Citation

Taylor, Shirley, et al. Model Business Letters, E-mails & Other Business Documents. London : FT Prentice Hall, 2004.