Bayer, M. (2001). Computer telephony demystified: Putting CTI, media services and IP telephony to work. New York : McGraw-Hill.
Cita Chicago (17th ed.)Bayer, Michael. Computer Telephony Demystified: Putting CTI, Media Services and IP Telephony to Work. New York : McGraw-Hill, 2001.
Cita MLA (9th ed.)Bayer, Michael. Computer Telephony Demystified: Putting CTI, Media Services and IP Telephony to Work. New York : McGraw-Hill, 2001.
Atenció: Aquestes cites poden no estar 100% correctes.