Cita APA (7th ed.)

Bayer, M. (2001). Computer telephony demystified: Putting CTI, media services and IP telephony to work. New York : McGraw-Hill.

Cita Chicago (17th ed.)

Bayer, Michael. Computer Telephony Demystified: Putting CTI, Media Services and IP Telephony to Work. New York : McGraw-Hill, 2001.

Cita MLA (9th ed.)

Bayer, Michael. Computer Telephony Demystified: Putting CTI, Media Services and IP Telephony to Work. New York : McGraw-Hill, 2001.