Bayer, M. (2001). Computer telephony demystified: Putting CTI, media services and IP telephony to work. New York : McGraw-Hill.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रBayer, Michael. Computer Telephony Demystified: Putting CTI, Media Services and IP Telephony to Work. New York : McGraw-Hill, 2001.
एमएलए (9वां संस्करण) प्रशस्ति पत्रBayer, Michael. Computer Telephony Demystified: Putting CTI, Media Services and IP Telephony to Work. New York : McGraw-Hill, 2001.
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