Bayer, M. (2001). Computer telephony demystified: Putting CTI, media services and IP telephony to work. New York : McGraw-Hill.
芝加哥风格引文Bayer, Michael. Computer Telephony Demystified: Putting CTI, Media Services and IP Telephony to Work. New York : McGraw-Hill, 2001.
MLA引文Bayer, Michael. Computer Telephony Demystified: Putting CTI, Media Services and IP Telephony to Work. New York : McGraw-Hill, 2001.
警告：这些引文格式不一定是100％准确.