The Kaizen strategies for customer care : how to create a powerful customer-care program and make it work /

The Kaizen strategies for customer care : how to create a powerful customer-care program and make it work /

Includes bibliographical and references

Bibliographic Details
Main Author:	Wellington, Patricia.
Format:
Language:	eng
Published:	London : Pitman Pub., 1995
Subjects:	Customer relations Customer services

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