Service blueprint-based servqual and customer loyalty in banking service /

Service blueprint-based servqual and customer loyalty in banking service /

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Thesis (Sarjana Falsafah (Pengurusan))

Bibliographic Details
Main Authors: Oh, Jia Dei, 1992-, author 618990, Tan, Owee Kowang, 1968-, supervisor 504253, Sekolah Perniagaan Antarabangsa Azman Hashim 617120
Format: text
Language:eng
Published: Johor Bahru, Johor : Universiti Teknologi Malaysia, 2019
Description
Summary:Thesis (Sarjana Falsafah (Pengurusan))

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