Service blueprint-based servqual and customer loyalty in banking service /
Thesis (Sarjana Falsafah (Pengurusan))
| Main Authors: | , , |
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| Format: | text |
| Language: | eng |
| Published: |
Johor Bahru, Johor : Universiti Teknologi Malaysia,
2019
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| _version_ | 1796759895457923072 |
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| author | Oh, Jia Dei, 1992-, author 618990 Tan, Owee Kowang, 1968-, supervisor 504253 Sekolah Perniagaan Antarabangsa Azman Hashim 617120 |
| author_facet | Oh, Jia Dei, 1992-, author 618990 Tan, Owee Kowang, 1968-, supervisor 504253 Sekolah Perniagaan Antarabangsa Azman Hashim 617120 |
| author_sort | Oh, Jia Dei, 1992-, author 618990 |
| collection | OCEAN |
| description | Thesis (Sarjana Falsafah (Pengurusan)) |
| first_indexed | 2024-03-05T16:03:49Z |
| format | text |
| id | KOHA-OAI-TEST:550903 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-05T16:03:49Z |
| publishDate | 2019 |
| publisher | Johor Bahru, Johor : Universiti Teknologi Malaysia, |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:5509032023-09-28T11:42:25ZService blueprint-based servqual and customer loyalty in banking service / Oh, Jia Dei, 1992-, author 618990 Tan, Owee Kowang, 1968-, supervisor 504253 Sekolah Perniagaan Antarabangsa Azman Hashim 617120 textJohor Bahru, Johor : Universiti Teknologi Malaysia,2019engThesis (Sarjana Falsafah (Pengurusan))Includes bibliographical references.Azman Hashim International Business School;SPSL |
| spellingShingle | Oh, Jia Dei, 1992-, author 618990 Tan, Owee Kowang, 1968-, supervisor 504253 Sekolah Perniagaan Antarabangsa Azman Hashim 617120 Service blueprint-based servqual and customer loyalty in banking service / |
| title | Service blueprint-based servqual and customer loyalty in banking service / |
| title_full | Service blueprint-based servqual and customer loyalty in banking service / |
| title_fullStr | Service blueprint-based servqual and customer loyalty in banking service / |
| title_full_unstemmed | Service blueprint-based servqual and customer loyalty in banking service / |
| title_short | Service blueprint-based servqual and customer loyalty in banking service / |
| title_sort | service blueprint based servqual and customer loyalty in banking service |
| work_keys_str_mv | AT ohjiadei1992author618990 serviceblueprintbasedservqualandcustomerloyaltyinbankingservice AT tanoweekowang1968supervisor504253 serviceblueprintbasedservqualandcustomerloyaltyinbankingservice AT sekolahperniagaanantarabangsaazmanhashim617120 serviceblueprintbasedservqualandcustomerloyaltyinbankingservice |