Service blueprint-based servqual and customer loyalty in banking service /
Thesis (Sarjana Falsafah (Pengurusan))
Main Authors: | Oh, Jia Dei, 1992-, author 618990, Tan, Owee Kowang, 1968-, supervisor 504253, Sekolah Perniagaan Antarabangsa Azman Hashim 617120 |
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Format: | text |
Language: | eng |
Published: |
Johor Bahru, Johor : Universiti Teknologi Malaysia,
2019
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