Service blueprint-based servqual and customer loyalty in banking service /

Thesis (Sarjana Falsafah (Pengurusan))

Bibliographic Details
Main Authors:	Oh, Jia Dei, 1992-, author 618990, Tan, Owee Kowang, 1968-, supervisor 504253, Sekolah Perniagaan Antarabangsa Azman Hashim 617120
Format:	text
Language:	eng
Published:	Johor Bahru, Johor : Universiti Teknologi Malaysia, 2019

Service blueprint-based servqual and customer loyalty in banking service / by Oh, Jia Dei, 1992-, author 618990

Published 2019

text