SUPER SERVICE : Seven Keys to Delivering Great Customer Service Even When You Don't Feel Llike It, Even When They Don't Deserve It /
Includes index.
| Main Authors: | , |
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| Format: | |
| Language: | eng |
| Published: |
New York : McGraw-Hill,
1999
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| Subjects: |
| _version_ | 1796760230235734016 |
|---|---|
| author | Gee, Val Gee, Jeff |
| author_facet | Gee, Val Gee, Jeff |
| author_sort | Gee, Val |
| collection | OCEAN |
| description | Includes index. |
| first_indexed | 2024-03-05T16:08:44Z |
| format | |
| id | KOHA-OAI-TEST:552523 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-05T16:08:44Z |
| publishDate | 1999 |
| publisher | New York : McGraw-Hill, |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:5525232020-12-19T17:20:53ZSUPER SERVICE : Seven Keys to Delivering Great Customer Service Even When You Don't Feel Llike It, Even When They Don't Deserve It / Gee, Val Gee, Jeff New York : McGraw-Hill, 1999engIncludes index.The heart of the matter -- Serving up your best (even when feeling your worst) -- Customer service key 1: the right attitude -- Customer service key 2: understand the customer's needs -- Customer service key 3: communicate clearly -- Customer service key 4: reach agreement -- Customer service key 5: check understanding -- Customer service key 6: take action -- Customer service key 7: build on satisfaction -- How to handle an unhappy customer -- Selling skills -- Telephone skills -- How to avoid stress and burnout.PSZJBLCustomer services.Customer relations.URN:ISBN:9780070248175 |
| spellingShingle | Customer services. Customer relations. Gee, Val Gee, Jeff SUPER SERVICE : Seven Keys to Delivering Great Customer Service Even When You Don't Feel Llike It, Even When They Don't Deserve It / |
| title | SUPER SERVICE : Seven Keys to Delivering Great Customer Service Even When You Don't Feel Llike It, Even When They Don't Deserve It / |
| title_full | SUPER SERVICE : Seven Keys to Delivering Great Customer Service Even When You Don't Feel Llike It, Even When They Don't Deserve It / |
| title_fullStr | SUPER SERVICE : Seven Keys to Delivering Great Customer Service Even When You Don't Feel Llike It, Even When They Don't Deserve It / |
| title_full_unstemmed | SUPER SERVICE : Seven Keys to Delivering Great Customer Service Even When You Don't Feel Llike It, Even When They Don't Deserve It / |
| title_short | SUPER SERVICE : Seven Keys to Delivering Great Customer Service Even When You Don't Feel Llike It, Even When They Don't Deserve It / |
| title_sort | super service seven keys to delivering great customer service even when you don t feel llike it even when they don t deserve it |
| topic | Customer services. Customer relations. |
| work_keys_str_mv | AT geeval superservicesevenkeystodeliveringgreatcustomerserviceevenwhenyoudontfeelllikeitevenwhentheydontdeserveit AT geejeff superservicesevenkeystodeliveringgreatcustomerserviceevenwhenyoudontfeelllikeitevenwhentheydontdeserveit |