ON GREAT SERVICE : A ramework for action /
Includes bibliographical references (p. 271-281) and index
| Main Author: | |
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| Format: | |
| Language: | eng |
| Published: |
New York : Free Press,
1995
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| Subjects: |
| _version_ | 1826467908882006016 |
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| author | Berry, Leonard L., 1942-, author |
| author_facet | Berry, Leonard L., 1942-, author |
| author_sort | Berry, Leonard L., 1942-, author |
| collection | OCEAN |
| description | Includes bibliographical references (p. 271-281) and index |
| first_indexed | 2024-03-05T16:10:33Z |
| format | |
| id | KOHA-OAI-TEST:553112 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-05T16:10:33Z |
| publishDate | 1995 |
| publisher | New York : Free Press, |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:5531122020-12-19T17:20:54ZON GREAT SERVICE : A ramework for action / Berry, Leonard L., 1942-, author New York : Free Press,♭19951995engIncludes bibliographical references (p. 271-281) and indexA framework for great service -- Nurture service leadership -- Build a service quality information system -- Create a service strategy -- Commit to the principles of great service -- Organize for great service -- Embrace technology -- Compete for talent -- Develop service skills and knowledge -- Empower servers to serve -- Work at teamwork -- Measure performance, reward excellence -- The artistry of great servicePSZJBLCustomer servicesCustomer servicesMoleculesURN:ISBN:9780029185551 |
| spellingShingle | Customer services Customer services Molecules Berry, Leonard L., 1942-, author ON GREAT SERVICE : A ramework for action / |
| title | ON GREAT SERVICE : A ramework for action / |
| title_full | ON GREAT SERVICE : A ramework for action / |
| title_fullStr | ON GREAT SERVICE : A ramework for action / |
| title_full_unstemmed | ON GREAT SERVICE : A ramework for action / |
| title_short | ON GREAT SERVICE : A ramework for action / |
| title_sort | on great service a ramework for action |
| topic | Customer services Customer services Molecules |
| work_keys_str_mv | AT berryleonardl1942author ongreatservicearameworkforaction |