Lafrenir̈e, D. (2020). Delivering fantastic customer experience: How to turn customer satisfaction into customer relationships. New York : Routledge.
Citace podle Chicago (17th ed.)Lafrenir̈e, Daniel. Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction into Customer Relationships. New York : Routledge, 2020.
Citace podle MLA (9th ed.)Lafrenir̈e, Daniel. Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction into Customer Relationships. New York : Routledge, 2020.
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