Lafrenir̈e, D. (2020). Delivering fantastic customer experience: How to turn customer satisfaction into customer relationships. New York : Routledge.
Chicago-Zitierstil (17. Ausg.)Lafrenir̈e, Daniel. Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction into Customer Relationships. New York : Routledge, 2020.
MLA-Zitierstil (9. Ausg.)Lafrenir̈e, Daniel. Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction into Customer Relationships. New York : Routledge, 2020.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.