Cita APA (7a ed.)

Lafrenir̈e, D. (2020). Delivering fantastic customer experience: How to turn customer satisfaction into customer relationships. New York : Routledge.

Cita Chicago Style (17a ed.)

Lafrenir̈e, Daniel. Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction into Customer Relationships. New York : Routledge, 2020.

Cita MLA (9a ed.)

Lafrenir̈e, Daniel. Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction into Customer Relationships. New York : Routledge, 2020.