Lafrenir̈e, D. (2020). Delivering fantastic customer experience: How to turn customer satisfaction into customer relationships. New York : Routledge.
Citação do estilo Chicago (17ª ed.)Lafrenir̈e, Daniel. Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction into Customer Relationships. New York : Routledge, 2020.
Citação MLA (9ª ed.)Lafrenir̈e, Daniel. Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction into Customer Relationships. New York : Routledge, 2020.
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