Characteristics of artificial intelligence customer service in E-commerce - Ng, Lian Ping, 1994-, author 633118; Nazmona Mat Ali, supervisor 273843; Ab. Razak Che Hussin, supervisor 485030; Fakulti Kejuruteraan. Sekolah Komputeraan 619086 (Johor Bahru, Johor : Universiti Teknologi Malaysia, 2020)