Customer Relationship and Customer Experience Management /
This book has been written with the purpose of explaining all about Customer Relationship and Customer Experience Management.
| Main Authors: | , |
|---|---|
| Format: | software, multimedia |
| Language: | eng |
| Published: |
Delhi, India : College Publishing House,
2012
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| Subjects: | |
| Online Access: | http://repository.library.utm.my/id/eprint/4127 |
| _version_ | 1826470216927805440 |
|---|---|
| author | Head, Tabetha, author 652603 Hand, Joseph, author 652602 |
| author_facet | Head, Tabetha, author 652603 Hand, Joseph, author 652602 |
| author_sort | Head, Tabetha, author 652603 |
| collection | OCEAN |
| description | This book has been written with the purpose of explaining all about Customer Relationship and Customer Experience Management. |
| first_indexed | 2024-03-05T16:44:55Z |
| format | software, multimedia |
| id | KOHA-OAI-TEST:593146 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-05T16:44:55Z |
| publishDate | 2012 |
| publisher | Delhi, India : College Publishing House, |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:5931462023-12-31T06:44:17ZCustomer Relationship and Customer Experience Management / Head, Tabetha, author 652603 Hand, Joseph, author 652602 software, multimedia Electronic books 631902 Delhi, India : College Publishing House,2012©2012engThis book has been written with the purpose of explaining all about Customer Relationship and Customer Experience Management.Chapter 1. Introduction to Customer Relationship Management -- Chapter 2. Consumerism -- Chapter 3. Customer Base and Customer Satisfaction -- Chapter 4. Technical Support -- Chapter 5. Customer Experience and Help Desk -- Chapter 6. Outsourcing Relationship Management -- Chapter 7. Demand Chain -- Chapter 8. Enterprise Relationship Management -- Chapter 9. Incentive Program -- Chapter 10. Music on Hold and Sales Process Engineering -- Chapter 11. Business Augmentation Services (BAS) -- Chapter 12. Customer Data Integration and Customer Dynamics -- Chapter 13. Customer Feedback Management Servises and Customer Insight -- Chapter 14. Customer Integrated System and Customer Intelligence -- Chapter 15. Customer Service and Customer Service TrainingThis book has been written with the purpose of explaining all about Customer Relationship and Customer Experience Management.Customer relations ManagementCustomer Relationshttp://repository.library.utm.my/id/eprint/4127URN:ISBN:9788132312345Remote access restricted to users with a valid UTM ID via VPN. |
| spellingShingle | Customer relations Management Customer Relations Head, Tabetha, author 652603 Hand, Joseph, author 652602 Customer Relationship and Customer Experience Management / |
| title | Customer Relationship and Customer Experience Management / |
| title_full | Customer Relationship and Customer Experience Management / |
| title_fullStr | Customer Relationship and Customer Experience Management / |
| title_full_unstemmed | Customer Relationship and Customer Experience Management / |
| title_short | Customer Relationship and Customer Experience Management / |
| title_sort | customer relationship and customer experience management |
| topic | Customer relations Management Customer Relations |
| url | http://repository.library.utm.my/id/eprint/4127 |
| work_keys_str_mv | AT headtabethaauthor652603 customerrelationshipandcustomerexperiencemanagement AT handjosephauthor652602 customerrelationshipandcustomerexperiencemanagement |