QUALITY SERVICE : How America's top companies are competing in the customer service revolution...and how you can too. /

Lignende værker

• Quality service /
  af: 307284 Denton, D. Keith
  Udgivet: (1989)
• The servive trainer handbook : managing service businesses in the 1990's /
  af: 307284 Denton, D. Keith
  Udgivet: (1992)
• Quality customer service : how to win with the customer /
  af: 346261 Martin, William B.
  Udgivet: (2001)
• How to Manage Customer Service /
  af: 200348 Katz, Bernard
  Udgivet: (1987)
• Horizontal management : beyond total customer satifaction /
  af: 307284 Denton, D. Keith
  Udgivet: (1991)