Summary: | This resource gives students the information and skills to be effective case managers, covering responsibilities, competencies needed for ethical and multicultural case management, participation on teams, and engagement in advocacy and leadership. To ensure current, accurate information, the authors interviewed human service case managers about their jobs, skills, challenges, and clients. These interviews, combined with research and case studies, make GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY, 5th Edition, realistic and relevant. This product aligns with NASW case management standards and helps prepare students for earning C-SWMC certification and the HS-BCP credential.--
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