Measuring Quality : Performance Measurement in Libraries /
The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness...
| Główni autorzy: | , , , |
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| Format: | software, multimedia |
| Język: | eng |
| Wydane: |
Munich : K.G. Saur An Imprint of Walter de Gruyter GmbH & Co. KG,
2007
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| Hasła przedmiotowe: | |
| Dostęp online: | https://link.gale.com/apps/pub/9783598440281/GVRL?u=utm |
| _version_ | 1826473021834002432 |
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| author | Poll, Roswitha, editor 329401 Boekhorst, Peter te, 1957-, editor 377277 International Federation of Library Associations and Institutions 9987 Gale Group (Online service) 651863 |
| author_facet | Poll, Roswitha, editor 329401 Boekhorst, Peter te, 1957-, editor 377277 International Federation of Library Associations and Institutions 9987 Gale Group (Online service) 651863 |
| author_sort | Poll, Roswitha, editor 329401 |
| collection | OCEAN |
| description | The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries. |
| first_indexed | 2024-03-05T17:26:59Z |
| format | software, multimedia |
| id | KOHA-OAI-TEST:608849 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-05T17:26:59Z |
| publishDate | 2007 |
| publisher | Munich : K.G. Saur An Imprint of Walter de Gruyter GmbH & Co. KG, |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:6088492023-11-23T00:48:03ZMeasuring Quality : Performance Measurement in Libraries / Poll, Roswitha, editor 329401 Boekhorst, Peter te, 1957-, editor 377277 International Federation of Library Associations and Institutions 9987 Gale Group (Online service) 651863 software, multimedia Electronic books 631902 Munich : K.G. Saur An Imprint of Walter de Gruyter GmbH & Co. KG,©20072007engThe first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.Includes bibliographical references and indexThe role of performance indicators in quality management -- Indicators of impact or outcome -- Overview of the indicators -- Description of the indicators -- List of indicators -- Annex 1: Calculating costs -- Annex 2: Main sources of the indicators.The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.Academic librariesPublic librarieshttps://link.gale.com/apps/pub/9783598440281/GVRL?u=utmURN:ISBN:9783598440281Remote access restricted to users with a valid UTM ID via VPN. |
| spellingShingle | Academic libraries Public libraries Poll, Roswitha, editor 329401 Boekhorst, Peter te, 1957-, editor 377277 International Federation of Library Associations and Institutions 9987 Gale Group (Online service) 651863 Measuring Quality : Performance Measurement in Libraries / |
| title | Measuring Quality : Performance Measurement in Libraries / |
| title_full | Measuring Quality : Performance Measurement in Libraries / |
| title_fullStr | Measuring Quality : Performance Measurement in Libraries / |
| title_full_unstemmed | Measuring Quality : Performance Measurement in Libraries / |
| title_short | Measuring Quality : Performance Measurement in Libraries / |
| title_sort | measuring quality performance measurement in libraries |
| topic | Academic libraries Public libraries |
| url | https://link.gale.com/apps/pub/9783598440281/GVRL?u=utm |
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