Linking customer and employee satisfaction to the bottom line : a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes /
36
| Main Authors: | , |
|---|---|
| Format: | |
| Language: | eng |
| Published: |
Milwaukee, WI : ASQ Quality Press,
2002
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| Subjects: |
| _version_ | 1796657241584041984 |
|---|---|
| author | Allen, Derek R., 1959- Wilburn, Morris, 1953- |
| author_facet | Allen, Derek R., 1959- Wilburn, Morris, 1953- |
| author_sort | Allen, Derek R., 1959- |
| collection | OCEAN |
| description | 36 |
| first_indexed | 2024-03-04T15:31:37Z |
| format | |
| id | KOHA-OAI-TEST:60967 |
| institution | Universiti Teknologi Malaysia - OCEAN |
| language | eng |
| last_indexed | 2024-03-04T15:31:37Z |
| publishDate | 2002 |
| publisher | Milwaukee, WI : ASQ Quality Press, |
| record_format | dspace |
| spelling | KOHA-OAI-TEST:609672020-12-19T16:59:15ZLinking customer and employee satisfaction to the bottom line : a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes / Allen, Derek R., 1959- Wilburn, Morris, 1953- Milwaukee, WI : ASQ Quality Press,2002eng36PSZJBLConsumer satisfactionJob satisfactionIndustrial managementSuccess in businessURN:ISBN:0873895010 (hbk.) |
| spellingShingle | Consumer satisfaction Job satisfaction Industrial management Success in business Allen, Derek R., 1959- Wilburn, Morris, 1953- Linking customer and employee satisfaction to the bottom line : a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes / |
| title | Linking customer and employee satisfaction to the bottom line : a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes / |
| title_full | Linking customer and employee satisfaction to the bottom line : a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes / |
| title_fullStr | Linking customer and employee satisfaction to the bottom line : a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes / |
| title_full_unstemmed | Linking customer and employee satisfaction to the bottom line : a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes / |
| title_short | Linking customer and employee satisfaction to the bottom line : a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes / |
| title_sort | linking customer and employee satisfaction to the bottom line a comprehensive guide to establishing the impact of customer and employee satisfaction on critical business outcomes |
| topic | Consumer satisfaction Job satisfaction Industrial management Success in business |
| work_keys_str_mv | AT allenderekr1959 linkingcustomerandemployeesatisfactiontothebottomlineacomprehensiveguidetoestablishingtheimpactofcustomerandemployeesatisfactiononcriticalbusinessoutcomes AT wilburnmorris1953 linkingcustomerandemployeesatisfactiontothebottomlineacomprehensiveguidetoestablishingtheimpactofcustomerandemployeesatisfactiononcriticalbusinessoutcomes |