SERVQUAL dalam penilaian kualiti servis sistem maklumat /

SERVQUAL dalam penilaian kualiti servis sistem maklumat /

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Bibliographic Details
Main Authors:	485044 Azizah Abdul Rahman, Rose Alinda Alias, 1964-, National Conference on Management Science/Operations Research School of Mathematical Sciences (2000 : USM, Penang)
Format:
Language:	may
Subjects:	Customer services Consumer satisfaction Service industries

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