Cita APA (7th ed.)

Haksever, C. (2000). Service management and operations. Upper Saddle River : Prentice Hall.

Cita Chicago (17th ed.)

Haksever, Cengiz. Service Management and Operations. Upper Saddle River : Prentice Hall, 2000.

Cita MLA (9th ed.)

Haksever, Cengiz. Service Management and Operations. Upper Saddle River : Prentice Hall, 2000.