Building a successful customer-service culture : a guide for library and information managers /

समान संसाधन

• Customer service in libraries : best practices /
  द्वारा: Harmon, Charles, 1960-, और अन्य
  प्रकाशित: (2013)
• Training library staff and volunteers to provide extraordinary customer services /
  द्वारा: 431698 Todaro, Julie Beth, और अन्य
  प्रकाशित: (2006)
• Assessing service quality : satisfying the expectations of library customers /
  द्वारा: 290023 Hernon, Peter, और अन्य
  प्रकाशित: (2010)
• The evaluation and measurement of library services /
  द्वारा: 272480 Matthews, Joseph R.
  प्रकाशित: (2007)
• High tech, high touch : library customer service through technology /
  द्वारा: 249438 Jurewicz, Lynn, और अन्य
  प्रकाशित: (2003)