Building a successful customer-service culture : a guide for library and information managers /

Building a successful customer-service culture : a guide for library and information managers /

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Detalhes bibliográficos
Principais autores:	Melling, Maxine, Little, Joyce
Formato:
Idioma:	eng
Publicado em:	London : Facet, 2002
Assuntos:	Public services (Libraries) Library personnel management Customer relations

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