Determining online service quality in airline industry : a case study of AirAsia Berhad at Sultan Ismail International Airpot, Johor Darul Takzim /

Determining online service quality in airline industry : a case study of AirAsia Berhad at Sultan Ismail International Airpot, Johor Darul Takzim /

Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2007

Bibliographic Details
Main Author:	283957 Tan, Ai Shuang
Format:
Language:	eng
Published:	Skudai : Universiti Teknologi Malaysia, 2007
Subjects:	Airlines Online information services

Similar Items

Passengers' brand perception and awareness of full-service and low cost airlines : a case of Malaysia Airlines and AirAsia /
by: Viktor Ni, 1984-, et al.
Published: (2010)

Examining the effect of e-service quality, e-satisfaction and computer self efficacy on e-loyalty among AirAsia's website users /
by: Maryam Hakimzadehsargh, 1967-, author 598672, et al.
Published: (2014)

Airline Operations : A Practical Guide /
by: Bruce, Peter J., editor, et al.
Published: (2018)

The airline business /
by: 219973 Doganis, Rigas
Published: (2006)

Malaysian Airline System Berhad : penyata kewangan = financial statements /
by: 3578 Malaysian Airline System Berhad
Published: ([197)

Airline operations control /
by: Bruce, Peter J., author. 625981, et al.
Published: (2021)

An introduction to airline economics /
by: O'Connor, William E.
Published: (1978)

An introduction to airline economics /
by: O'Connor, William E.
Published: (2001)

Airline alliances : the airline perspective
by: Fernandez de la Torre, Pablo E.
Published: (2012)

Airline deregulation : international experiences /
by: Button, Kenneth John
Published: (1991)

A model for airlines maintenance costs : a case study of Malaysia airlines aircraft fleet /
by: 248942 Ahmad Zahir Mokhtar
Published: (1996)

Airline planning : corporate, financial and marketing/
by: 294689 Taneja, Nawal K.
Published: (1982)

The airline business in the twenty-first century /
by: 219973 Doganis, Rigas
Published: (2001)

Examining the effect of e-service quality, e-satisfaction and computer self efficacy on e-loyalty among AirAsia's website users [electronic resource] /
by: Maryam Hakimzadehsargh, 1967- author, et al.
Published: (2014)

Time series forecasting of the number of Malaysia Airlines and AirAsia passengers
by: Asrah, N. M., et al.
Published: (2018)

Airline management /
by: 227484 Banfe, Charles
Published: (1992)

Airline operations and scheduling /
by: 292003 Bazargan, Massoud
Published: (c201)

The global airline industry /
by: Belobaba, Peter, et al.
Published: (2009)

Airline marketing and management /
by: Shaw, Stephen, 1950-
Published: (1990)

The future of pricing : how airline ticket pricing has inspired a revolution /
by: 433097 Boyd E. Andrew
Published: (2007)

Little airliner shows the way /
by: 324869 Clark, Liz
Published: (1997)

Singapore Airlines annual report /
by: 5807 Singapore Airlines
Published: (1974)

Annual report (Singapore Airlines)
by: 5807 Singapore Airlines
Published: (1974)

Airborne : the evolution and birth of Malaysia Airlines /
by: 208852 Gill, Ranjit, et al.
Published: (1992)

Airasia in the Malaysian domestic airline market: empirical analysis of strategy
by: Mok, Kim Man, et al.
Published: (2005)

Airline without a pilot : lessons in leadership /
by: 187631 Nolan, Harry L., Jr.
Published: (2005)

Know All About Airliners and Supersonic Transport /
by: Shearer, Garret author 646500, et al.
Published: (2012)

Airline yield management with overbooking, cancellations, and no-shows /
by: 252891 Janakiram Subramanian, et al.

Strategic airline management : the global war begins /
by: 367476 Gialloreto, Louis
Published: (1988)

Determinant dimensions of e-service quality and its effect on e-satisfaction in airline service : a case study of Malaysia Airline /
by: 507768 Kueh, Yii Shuan, et al.
Published: (2011)

Advanced 1980 statistics for scheduled services of International airlines/
by: 4490 International Civil Aviation Organization
Published: (1981)

Advance 1981 statistics for scheduled services of International airlines
by: 4490 International Civil Aviation Organization
Published: (1982)

Nuts! : Southwest Airlines' crazy recipe for business and personal success /
by: 239889 Freiberg, Kevin, et al.
Published: (1996)

The southwest airlines way : using the power of relationships to achieve high performance /
by: 366026 Gittell, Jody Hoffer
Published: (2005)

Air transport networks : theory and policy implications /
by: 419472 Button, Kenneth John, et al.
Published: (2000)

Airline operations and scheduling /
by: 292003 Bazargan, Massoud
Published: (2004)

Airline tail colours /
by: Hengi, B. I., author
Published: (1998)

The value of revenue management innovation in a competitive airline industry
by: Wilson, John L.
Published: (2012)

Customers' perceived e-service quality and its effect on customer satisfaction in airline service : acase study of Airasia /
by: Chong Wei Yeong, author, et al.
Published: (2012)

Policy alternatives for the U.S. commuter airline industry after four years of airline deregulation
by: Molloy, James F.
Published: (2012)