Guide to customer surveys : sample questionnaires and detailed guidelines for creating effective surveys /

Slični predmeti

• Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
  od: Hayes, Bob E., 1963-
  Izdano: (2008)
• Survey questions : handcrafting the standardized questionnaire /
  od: 460469 Converse, Jean M., i dr.
  Izdano: (1986)
• Questionnaires and inventories : surveying opinions and assessing personality /
  od: 409049 Aiken, Lewis R.
  Izdano: (1997)
• Improving interview method and questionnaire design : response effects to threatening questions in survey research /
  od: 277584 Bradburn, Norman M., i dr.
  Izdano: (1979)
• Developing a questionnaire /
  od: 279990 Gillham, Bill
  Izdano: (2007)