'SERVQUAL' dalam penilaian kualiti perkhidmatan di hospital /

'SERVQUAL' dalam penilaian kualiti perkhidmatan di hospital /

Project Paper (Sarjana Muda Sains (Pengurusan Harta Tanah) - Universiti Teknologi Malaysia, 2007

Bibliographic Details
Main Author:	Effaziela Mohamad Tahar, 1984-
Format:
Language:	may
Published:	Skudai : Universiti Teknologi Malaysia, 2007
Subjects:	Health services administration Hospital care Customer services

Similar Items

SERVQUAL dalam penilaian kualiti servis sistem maklumat /
by: 485044 Azizah Abdul Rahman, et al.

Aplikasi servqual dalam mengukur tahap kualiti perkhidmatan pengurusan koleksi PSZ /
by: Hazirah Mohd Hassin 639381, et al.
Published: (2012)

Kajian kepuasan pelanggan terhadap kualiti perkhidmatan kaunter mengikut model servqual /
by: Suhaili Khidzir, 1985-, et al.
Published: (2009)

Pengukuran kualiti perkhidmatan Pejabat Pos Malaysia Johor Bahru dengan menggunakan skala SERVQUAL /
by: 410756 Wan Mohd. Adiasrol Wan Hussain, et al.
Published: (2003)

Mengukur kualiti perkhidmatan di Pejabat Pos Malaysia cawangan Skudai, Johor dengan menggunakan model servqual /
by: Farhana Mohd. Razin, et al.
Published: (2008)

Kajian kepuasan pelanggan terhadap kualiti perkhidmatan kaunter mengikut model servqual [electronic resource] /
by: Suhaili Khidzir, 1985-
Published: (2009)

Encyclopedia of quality management in hospital and health-care administration /
by: Foundation of American College of Health Care Executives
Published: (2006)

Hospital and health services administration [jurnal elektronik]

Hospital administration and management : theory and practice /
by: 274968 Goel, S. L., et al.
Published: (2007)

Kajian terhadap mekanisme pengukuran kualiti industri perkhidmatan di Malaysia /
by: 176255 Razana Alwee, et al.
Published: (2007)

Faktor kejayaan kritikal pengurusan penyenggaraan hospital menurut persepsi pengurus /
by: Wardi, 1949-, author, et al.
Published: (2016)

Faktor kejayaan kritikal pengurusan penyenggaraan hospital menurut persepsi pengurus /
by: Wardi, 1949-, author, et al.
Published: (2016)

Hospital automation and information management /
by: 241891 Charles, C.
Published: (2008)

Kualiti perkhidmatan fasiliti di Hospital kerajaan - Hospital Sultanah Aminah, Johor Bahru /
by: 493197 Nor Ayunny Hamzah, et al.
Published: (2010)

Pengukuran kualiti perkhidmatan di Jabatan Kastam dan Eksais Diraja negeri Johor Cawangan Import dan Eksport dengan menggunakan skala servqual /
by: Chang, Ye Ling, et al.
Published: (2001)

Kualiti dan kecemerlangan perkhidmatan kaunter FPPSM : tinjauan mengikut persepsi pelajar /
by: 600272 Nik Hasnaa Nik Mahmood, et al.
Published: (2000)

Decision analysis for healthcare managers /
by: 384637 Alemi, Farrokh, et al.
Published: (2007)

Frontiers of health services management [electronic journal]

Health care management review [electronic journal]

Total quality management: steps to success /
by: 283210 Melum, Mara Minerva

Kepuasan pelajar Fakulti Pendidikan UTM terhadap kualiti perkhidmatan di Pusat Kesihatan UTM /
by: N. Azlinda Kasma Azizan Kamal A. Nasir, 1986-, et al.
Published: (2010)

Kualiti perkhidmatan fasiliti di Hospital kerajaan - Hospital Sultanah Aminah, Johor Bahru [electronic resource] /
by: 493197 Nor Ayunny Hamzah
Published: (2010)

Tahap kepuasan pelanggan terhadap kualiti perkhidmatan kakitangan UTC : kajian kes UTC JOHOR /
by: Nor Aimi Athirah Omar, 1996-, author 625966, et al.
Published: (2019)

Tahap kepuasan pelanggan terhadap kualiti perkhidmatan kakitangan UTC : kajian kes UTC JOHOR /
by: Nor Aimi Athirah Omar, 1996-, author 625966
Published: (2019)

Kualiti dan kecemerlangan perkhidmatan kaunter FPPSM : tinjauan mengikut persepsi pelajar [electronic resource] /
by: 600272 Nik Hasnaa Nik Mahmood, et al.
Published: (2000)

Kualiti perkhidmatan syarikat insurans : satu kajian di Great Eastern Life Assurance (M) Berhad, Cawangan Johor Bahru /
by: 432465 Khor, Lee Hsia
Published: (2003)

Kualiti perkhidmatan dalam struktur organisasi pengurusan fasiliti perhotelan /
by: Nur Syafadzila Saidi, 1985-, et al.
Published: (2012)

Kepuasan pelajar Fakulti Pendidikan UTM terhadap kualiti perkhidmatan di Pusat Kesihatan UTM [electronic resource] /
by: N. Azlinda Kasma Azizan Kamal A. Nasir, 1986-
Published: (2010)

Kualiti sistem perkhidmatan strategik dalam sektor pendidikan : satu kajian ke atas PPD (Pejabat Pelajaran Daerah) /
by: 283060 Suhaili Khidzir
Published: (2007)

Kajian mengenai kualiti perkhidmatan daripada perspektif pelanggan di Hong Kong Bank, Taman Ungku Tun Aminah, Skudai,Johor /
by: 397853 Chong, Hwa Jie, et al.
Published: (2008)

Making healthcare care : managing via simple guiding principles /
by: 397100 Letiche, Hugo K
Published: (2008)

THE INFLUENCE OF SERVICE QUALITY, PERSONALITY TRAITS AND CUSTOMER SATISFACTION ON CUSTOMER LOYALTY IN IRAN'S FIVE STAR HOTELS /
by: Nayerehsadat Ghozat, author 654799, et al.
Published: (2023)

THE INFLUENCE OF SERVICE QUALITY, PERSONALITY TRAITS AND CUSTOMER SATISFACTION ON CUSTOMER LOYALTY IN IRAN'S FIVE STAR HOTELS /
by: Nayerehsadat Ghozat, author 654799, et al.
Published: (2023)

Kajian terhadap kualiti perkhidmatan melalui perspektif pelanggan di OCBC Bank, Seremban, Negeri Sembilan /
by: 398686 Mokhtar Ariff Mahmud, et al.
Published: (2008)

Persepsi pengunjung terhadap prestasi kualiti perkhidmatan di Muzium Terengganu /
by: Nurul Aiin Norhan, 1992-, author 616186, et al.
Published: (2018)

Persepsi pengunjung terhadap prestasi kualiti perkhidmatan di Muzium Terengganu /
by: Nurul Aiin Norhan, 1992-, author 616186
Published: (2018)

Kualiti perkhidmatan dalam struktur organisasi pengurusan fasiliti perhotelan [electronic resource] /
by: Nur Syafadzila Saidi, 1985-
Published: (2012)

Tahap kepuasan pengguna terhadap kualiti perkhidmatan di Perpustakaan Sultanah Zanariah (PSZ) /
by: 295103 Mohd. Shahadan Mohd. Sidek, et al.
Published: (2008)

To investigate the service level in the specialist outpatient clinic of the Singapore General Hospital by the application of the servqual model
by: Foo Chyi Yiao, Leung Wing Chung Autony, Tong Wai Kan
Published: (2014)

To investigate the service level in the Obstetrics and Gynaecology department in a private hospital by the application of the servqual model
by: Choo, Vivienne Shu Huei., et al.
Published: (2008)