Operational Performance of Courier Companies to E-Business Firms: Literature Review
This study aim to reviewing of operational performance in courier service companies as a third party logistics (3PL) to their business partner and customer, which is among them use of technology in business operations. It consists the definitions, process, types, components and theories of operation...
| প্রধান লেখক: | , , , |
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| বিন্যাস: | Conference or Workshop Item |
| ভাষা: | English |
| প্রকাশিত: |
Universiti Malaysia Pahang
2016
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| বিষয়গুলি: | |
| অনলাইন ব্যবহার করুন: | http://umpir.ump.edu.my/id/eprint/14652/1/Operational%20Performance%20of%20Courier%20Companies%20to%20E-Business%20Firms-%20Literature%20Review.pdf |
| _version_ | 1825823203327475712 |
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| author | Nurul, Izzah Liu, Yao Cheng, Jack Kie Damhuji, Rifai |
| author_facet | Nurul, Izzah Liu, Yao Cheng, Jack Kie Damhuji, Rifai |
| author_sort | Nurul, Izzah |
| collection | UMP |
| description | This study aim to reviewing of operational performance in courier service companies as a third party logistics (3PL) to their business partner and customer, which is among them use of technology in business operations. It consists the definitions, process, types, components and theories of operational within joint venture or operations between courier companies their business partner or customers. Firstly we reviewing operational competence before we describe about operational performance based on literature of operational management. Because we found in literature of operation management, that operational performance origin based on operational competence, and operational performance consists of technology utilized for instance e-commerce and e-business systems integration to assist business operations systems with suppliers and customers. We concluded, that logistics suppliers and business partners should have trust because they dependence each other to run business operation, thus from operational performance we can know level of dependence, trust and sale growth of e-business firms with their logistics supplier provided by of courier companies. |
| first_indexed | 2024-03-06T12:07:54Z |
| format | Conference or Workshop Item |
| id | UMPir14652 |
| institution | Universiti Malaysia Pahang |
| language | English |
| last_indexed | 2024-03-06T12:07:54Z |
| publishDate | 2016 |
| publisher | Universiti Malaysia Pahang |
| record_format | dspace |
| spelling | UMPir146522018-02-06T04:03:47Z http://umpir.ump.edu.my/id/eprint/14652/ Operational Performance of Courier Companies to E-Business Firms: Literature Review Nurul, Izzah Liu, Yao Cheng, Jack Kie Damhuji, Rifai HD28 Management. Industrial Management This study aim to reviewing of operational performance in courier service companies as a third party logistics (3PL) to their business partner and customer, which is among them use of technology in business operations. It consists the definitions, process, types, components and theories of operational within joint venture or operations between courier companies their business partner or customers. Firstly we reviewing operational competence before we describe about operational performance based on literature of operational management. Because we found in literature of operation management, that operational performance origin based on operational competence, and operational performance consists of technology utilized for instance e-commerce and e-business systems integration to assist business operations systems with suppliers and customers. We concluded, that logistics suppliers and business partners should have trust because they dependence each other to run business operation, thus from operational performance we can know level of dependence, trust and sale growth of e-business firms with their logistics supplier provided by of courier companies. Universiti Malaysia Pahang 2016 Conference or Workshop Item PeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/14652/1/Operational%20Performance%20of%20Courier%20Companies%20to%20E-Business%20Firms-%20Literature%20Review.pdf Nurul, Izzah and Liu, Yao and Cheng, Jack Kie and Damhuji, Rifai (2016) Operational Performance of Courier Companies to E-Business Firms: Literature Review. In: Proceedings of The National Conference for Postgraduate Research (NCON-PGR 2016) , 24-25 September 2016 , Universiti Malaysia Pahang (UMP), Pekan, Pahang. pp. 77-84.. (Published) http://ee.ump.edu.my/ncon/wp-content/uploads/2016/10/Proceeding-NCON-PGR-2016.zip |
| spellingShingle | HD28 Management. Industrial Management Nurul, Izzah Liu, Yao Cheng, Jack Kie Damhuji, Rifai Operational Performance of Courier Companies to E-Business Firms: Literature Review |
| title | Operational Performance of Courier Companies to E-Business Firms: Literature Review |
| title_full | Operational Performance of Courier Companies to E-Business Firms: Literature Review |
| title_fullStr | Operational Performance of Courier Companies to E-Business Firms: Literature Review |
| title_full_unstemmed | Operational Performance of Courier Companies to E-Business Firms: Literature Review |
| title_short | Operational Performance of Courier Companies to E-Business Firms: Literature Review |
| title_sort | operational performance of courier companies to e business firms literature review |
| topic | HD28 Management. Industrial Management |
| url | http://umpir.ump.edu.my/id/eprint/14652/1/Operational%20Performance%20of%20Courier%20Companies%20to%20E-Business%20Firms-%20Literature%20Review.pdf |
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