The Effect of Security and Privacy Perceptions on Customers' Trust to Accept Internet Banking Services An Extension of TAM
This study attempts to answer the main research question: 'Do security and privacy perceptions affect customers' trust to accept and use internet banking technology to perform their banking transactions?' This study examined the factors that affected Jordanian customers' trust to...
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| Format: | Article |
| Language: | English |
| Published: |
Asian Research Publishing Network (ARPN)
2016
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| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/16910/1/The%20Effect%20of%20Security%20and%20Privacy%20Perceptions%20on%20Customers%27%20Trust%20to.pdf |
| _version_ | 1825823593416622080 |
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| author | Mohamrned A, Al-Sharafi Ruzaini, Abdullah Arshah Emad, Abu-Shanab Nabil, Elayah |
| author_facet | Mohamrned A, Al-Sharafi Ruzaini, Abdullah Arshah Emad, Abu-Shanab Nabil, Elayah |
| author_sort | Mohamrned A, Al-Sharafi |
| collection | UMP |
| description | This study attempts to answer the main research question: 'Do security and privacy perceptions affect customers' trust to accept and use internet banking technology to perform their banking transactions?' This study examined the factors that affected Jordanian customers' trust to accept internet banking services. Path analysis was used to analyze 198 responses where results suggested that the hypothesized model was an accurate reflection of the factors that affect trust to accept and use internet banking services. Results indicated that trust has a positive effect on behavioral intention to use internet banking services as its usefulness, security and privacy perceptions significantly influenced the perceived trust. Finally, perceived ease of use had failed to predict Jordanians' intention to use internet banking. |
| first_indexed | 2024-03-06T12:13:30Z |
| format | Article |
| id | UMPir16910 |
| institution | Universiti Malaysia Pahang |
| language | English |
| last_indexed | 2024-03-06T12:13:30Z |
| publishDate | 2016 |
| publisher | Asian Research Publishing Network (ARPN) |
| record_format | dspace |
| spelling | UMPir169102018-05-18T02:17:36Z http://umpir.ump.edu.my/id/eprint/16910/ The Effect of Security and Privacy Perceptions on Customers' Trust to Accept Internet Banking Services An Extension of TAM Mohamrned A, Al-Sharafi Ruzaini, Abdullah Arshah Emad, Abu-Shanab Nabil, Elayah QA76 Computer software This study attempts to answer the main research question: 'Do security and privacy perceptions affect customers' trust to accept and use internet banking technology to perform their banking transactions?' This study examined the factors that affected Jordanian customers' trust to accept internet banking services. Path analysis was used to analyze 198 responses where results suggested that the hypothesized model was an accurate reflection of the factors that affect trust to accept and use internet banking services. Results indicated that trust has a positive effect on behavioral intention to use internet banking services as its usefulness, security and privacy perceptions significantly influenced the perceived trust. Finally, perceived ease of use had failed to predict Jordanians' intention to use internet banking. Asian Research Publishing Network (ARPN) 2016 Article PeerReviewed application/pdf en http://umpir.ump.edu.my/id/eprint/16910/1/The%20Effect%20of%20Security%20and%20Privacy%20Perceptions%20on%20Customers%27%20Trust%20to.pdf Mohamrned A, Al-Sharafi and Ruzaini, Abdullah Arshah and Emad, Abu-Shanab and Nabil, Elayah (2016) The Effect of Security and Privacy Perceptions on Customers' Trust to Accept Internet Banking Services An Extension of TAM. Journal of Engineering and Applied Sciences, 11 (3). pp. 545-552. ISSN 1819-6608. (Published) https://www.researchgate.net/profile/Mohammed_Al-Sharafi3/publication/292986808_The_Effect_Of_Security_And_Privacy_Perceptions_On_Customers%27_Trust_To_Accept_Internet_Banking_Services_An_Extension_Of_TAM/links/5769619008ae1a43d23a3270/The-Effect-Of-Secur |
| spellingShingle | QA76 Computer software Mohamrned A, Al-Sharafi Ruzaini, Abdullah Arshah Emad, Abu-Shanab Nabil, Elayah The Effect of Security and Privacy Perceptions on Customers' Trust to Accept Internet Banking Services An Extension of TAM |
| title | The Effect of Security and Privacy Perceptions on Customers' Trust to Accept Internet Banking Services An Extension of TAM |
| title_full | The Effect of Security and Privacy Perceptions on Customers' Trust to Accept Internet Banking Services An Extension of TAM |
| title_fullStr | The Effect of Security and Privacy Perceptions on Customers' Trust to Accept Internet Banking Services An Extension of TAM |
| title_full_unstemmed | The Effect of Security and Privacy Perceptions on Customers' Trust to Accept Internet Banking Services An Extension of TAM |
| title_short | The Effect of Security and Privacy Perceptions on Customers' Trust to Accept Internet Banking Services An Extension of TAM |
| title_sort | effect of security and privacy perceptions on customers trust to accept internet banking services an extension of tam |
| topic | QA76 Computer software |
| url | http://umpir.ump.edu.my/id/eprint/16910/1/The%20Effect%20of%20Security%20and%20Privacy%20Perceptions%20on%20Customers%27%20Trust%20to.pdf |
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