Modern chatbot systems: a technical review

Chatbot (abbreviated Chatting Robot) is a computer sys- tem that allows human to interact with computer using Natural Human Language. This paper intents to present a technical review of ve mod- ern chatbot systems namely DeepProbe (July, 2017), Alime (August, 2017), SuperAgent (August, 2017), MILABO...

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Main Authors: Abbas Saliimi, Lokman, M. A., Ameedeen
Format: Book Chapter
Language:English
Published: Springer Nature Switzerland 2019
Subjects:
Online Access:http://umpir.ump.edu.my/id/eprint/22208/20/16.1%20Modern%20Chatbot%20Systems-%20A%20Technical%20Review.pdf
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author Abbas Saliimi, Lokman
M. A., Ameedeen
author_facet Abbas Saliimi, Lokman
M. A., Ameedeen
author_sort Abbas Saliimi, Lokman
collection UMP
description Chatbot (abbreviated Chatting Robot) is a computer sys- tem that allows human to interact with computer using Natural Human Language. This paper intents to present a technical review of ve mod- ern chatbot systems namely DeepProbe (July, 2017), Alime (August, 2017), SuperAgent (August, 2017), MILABOT (November, 2017) and RubyStar (December, 2017). Review elements are architectural design and domain/case study implementation with performance evaluation. Architectural design review will cover topic surrounding chatbot's knowl- edge domain, response generation, text processing and machine learning model, while implementation review will cover dataset usage (mainly to- wards machine learning model training) and evaluation strategy towards analyzing the quality level of chatbot's response. A summarize table of all reviewed elements is shown at the end of this paper together with discussion on our insight regarding reviewed elements. This paper will concludes with our review on future roadmap for modern chatbot design.
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spelling UMPir222082021-02-24T01:59:47Z http://umpir.ump.edu.my/id/eprint/22208/ Modern chatbot systems: a technical review Abbas Saliimi, Lokman M. A., Ameedeen QA76 Computer software Chatbot (abbreviated Chatting Robot) is a computer sys- tem that allows human to interact with computer using Natural Human Language. This paper intents to present a technical review of ve mod- ern chatbot systems namely DeepProbe (July, 2017), Alime (August, 2017), SuperAgent (August, 2017), MILABOT (November, 2017) and RubyStar (December, 2017). Review elements are architectural design and domain/case study implementation with performance evaluation. Architectural design review will cover topic surrounding chatbot's knowl- edge domain, response generation, text processing and machine learning model, while implementation review will cover dataset usage (mainly to- wards machine learning model training) and evaluation strategy towards analyzing the quality level of chatbot's response. A summarize table of all reviewed elements is shown at the end of this paper together with discussion on our insight regarding reviewed elements. This paper will concludes with our review on future roadmap for modern chatbot design. Springer Nature Switzerland 2019-05 Book Chapter PeerReviewed pdf en http://umpir.ump.edu.my/id/eprint/22208/20/16.1%20Modern%20Chatbot%20Systems-%20A%20Technical%20Review.pdf Abbas Saliimi, Lokman and M. A., Ameedeen (2019) Modern chatbot systems: a technical review. In: Proceedings of the Future Technologies Conference (FTC) 2018. Advances in Intelligent Systems and Computing, 2 . Springer Nature Switzerland, Switzerland, pp. 1012-1023. ISBN 978-3-030-02683-7 https://link.springer.com/chapter/10.1007/978-3-030-02683-7_75 DOI: https://doi.org/10.1007/978-3-030-02683-7_75
spellingShingle QA76 Computer software
Abbas Saliimi, Lokman
M. A., Ameedeen
Modern chatbot systems: a technical review
title Modern chatbot systems: a technical review
title_full Modern chatbot systems: a technical review
title_fullStr Modern chatbot systems: a technical review
title_full_unstemmed Modern chatbot systems: a technical review
title_short Modern chatbot systems: a technical review
title_sort modern chatbot systems a technical review
topic QA76 Computer software
url http://umpir.ump.edu.my/id/eprint/22208/20/16.1%20Modern%20Chatbot%20Systems-%20A%20Technical%20Review.pdf
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