Lean-agile performance measurement for business process outsource service in Malaysia
Decades ago, offshoring plays a significant impact on manufacturing processes by drastically reducing the production cost. The idea to offshore to other countries in order to tap from their resources have led to the next global shift, Outsourcing. However, numerous underlying outsourcing theories ma...
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| Format: | Thesis |
| Language: | English |
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2018
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| Online Access: | http://umpir.ump.edu.my/id/eprint/24697/1/Lean-agile%20performance%20measurement%20for%20business%20process%20outsource%20service%20in%20Malaysia.wm.pdf |