ISO 9001 certification and service quality delivery in Malaysian higher education institutions: A conceptual model
In line with the strategies for accelerating the achievement of quality education, ISO 9001 Quality Management System (ISO 9001) was introduced as a mean to enhancing performance and effectiveness of the Malaysian HEIs’ delivery systems. The key objective for which the HEIs adapting ISO 9001 to prac...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English English |
| Published: |
Universiti Malaysia Pahang
2021
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| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/31964/1/ISO%209001%20certification%20and%20service%20quality.pdf http://umpir.ump.edu.my/id/eprint/31964/2/ISO%209001%20certification%20and%20service%20quality.pdf |