Exploring the influence of service quality (SQ) on patient satisfaction (PS): A case study of Universiti Malaysia Pahang Health Centre (UMPHC)
Patient satisfaction and healthcare service quality has been studied for ages. Primary care centre such as UMP Health Centre (UMPHC) is the intermediaries between patients and hospital referral. Hence, they have the most contact and influence on customers because they are convenient and strategic,...
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| Format: | Article |
| Language: | English |
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Penerbit Universiti Malaysia Pahang
2022
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| Online Access: | http://umpir.ump.edu.my/id/eprint/37189/1/Exploring%20the%20influence%20of%20service%20quality.pdf |