Exploring the influence of service quality (sq) on patient satisfaction (ps) : a case study of universiti malaysia pahang health centre (umphc)
The patient satisfaction and healthcare service quality has been studied for ages. The primary care centre’s such as UMP Health Centre (UMPHC) are the intermediaries between patients and hospital referral. Hence, they have the most contact and influence on customers because they are convenient, stra...
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| Format: | Thesis |
| Language: | English |
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2022
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| Online Access: | http://umpir.ump.edu.my/id/eprint/37761/1/Exploring%20the%20influence%20of%20service%20quality%20%28sq%29%20on%20patient%20satisfaction%20%28ps%29%20-%20a%20case%20study%20of%20universiti%20malaysia%20pahang%20health%20centre%20%28umphc%29.ir.pdf |