Ergonomic Risk Assessment of Warehouse Workers in the Courier Service Industry A Case Study from Kuantan, Malaysia

The global surge in demand for courier services has introduced both benefits and challenges. Courier workers face immense pressure to handle large volumes of orders, leading to increasing cases of health and occupational injuries. The lack of ergonomic interventions in their work highlights the urge...

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Main Authors: Alya Nadhirah, Ismail, Widia, Mirta, Ezrin Hani, Sukadarin, Wan Norlinda Roshana, Mohd Nawi, Muhammad Faizal, Zainal Abidin
Format: Article
Language:English
Published: Indonesian Institute of Science, Universitas Andalas 2024
Subjects:
Online Access:http://umpir.ump.edu.my/id/eprint/41915/1/Ergonomic%20Risk%20Assessment%20of%20Warehouse%20Workers%20in%20the%20Courier%20Service%20Industry%20-%20A%20Case%20Study%20from%20Kuantan%2C%20Malaysia.pdf
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author Alya Nadhirah, Ismail
Widia, Mirta
Ezrin Hani, Sukadarin
Wan Norlinda Roshana, Mohd Nawi
Muhammad Faizal, Zainal Abidin
author_facet Alya Nadhirah, Ismail
Widia, Mirta
Ezrin Hani, Sukadarin
Wan Norlinda Roshana, Mohd Nawi
Muhammad Faizal, Zainal Abidin
author_sort Alya Nadhirah, Ismail
collection UMP
description The global surge in demand for courier services has introduced both benefits and challenges. Courier workers face immense pressure to handle large volumes of orders, leading to increasing cases of health and occupational injuries. The lack of ergonomic interventions in their work highlights the urgent need for ergonomic assessments in the courier industry. In Malaysia, current ergonomic risk assessments for warehouse courier workers are insufficient, making it essential to identify prevalent musculoskeletal disorders (MSDs) and determine the associated risk factors and levels posed by their daily tasks. This study aimed to address this gap by conducting ergonomic risk assessments among 35 warehouse workers using the Cornell Musculoskeletal Discomfort Questionnaire (CMDQ), the Initial Ergonomic Risk Assessment (ERA) Checklist, and Rapid Entire Body Assessment (REBA). Three different work tasks were observed: scanning and sorting, tiered storage and stacking, and load unloading. The findings revealed that lower back pain was the most common ailment (14.5%), followed by hip pain (8.39%) and neck pain (7.89%). The tiered stacking storage activity posed the highest ergonomic risk, with identified risk factors including awkward postures, static and sustained activity, and repetitive tasks. The REBA analysis indicated a very high-level risk for tiered stacking storage, necessitating immediate ergonomic interventions. These findings contribute to the field of ergonomics and provide valuable insights for safety practitioners, ergonomists, researchers, and academicians in occupational safety and health and the courier service industries.
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spelling UMPir419152024-07-12T04:26:20Z http://umpir.ump.edu.my/id/eprint/41915/ Ergonomic Risk Assessment of Warehouse Workers in the Courier Service Industry A Case Study from Kuantan, Malaysia Alya Nadhirah, Ismail Widia, Mirta Ezrin Hani, Sukadarin Wan Norlinda Roshana, Mohd Nawi Muhammad Faizal, Zainal Abidin HD Industries. Land use. Labor HD28 Management. Industrial Management The global surge in demand for courier services has introduced both benefits and challenges. Courier workers face immense pressure to handle large volumes of orders, leading to increasing cases of health and occupational injuries. The lack of ergonomic interventions in their work highlights the urgent need for ergonomic assessments in the courier industry. In Malaysia, current ergonomic risk assessments for warehouse courier workers are insufficient, making it essential to identify prevalent musculoskeletal disorders (MSDs) and determine the associated risk factors and levels posed by their daily tasks. This study aimed to address this gap by conducting ergonomic risk assessments among 35 warehouse workers using the Cornell Musculoskeletal Discomfort Questionnaire (CMDQ), the Initial Ergonomic Risk Assessment (ERA) Checklist, and Rapid Entire Body Assessment (REBA). Three different work tasks were observed: scanning and sorting, tiered storage and stacking, and load unloading. The findings revealed that lower back pain was the most common ailment (14.5%), followed by hip pain (8.39%) and neck pain (7.89%). The tiered stacking storage activity posed the highest ergonomic risk, with identified risk factors including awkward postures, static and sustained activity, and repetitive tasks. The REBA analysis indicated a very high-level risk for tiered stacking storage, necessitating immediate ergonomic interventions. These findings contribute to the field of ergonomics and provide valuable insights for safety practitioners, ergonomists, researchers, and academicians in occupational safety and health and the courier service industries. Indonesian Institute of Science, Universitas Andalas 2024-07 Article PeerReviewed pdf en cc_by_nc_sa_4 http://umpir.ump.edu.my/id/eprint/41915/1/Ergonomic%20Risk%20Assessment%20of%20Warehouse%20Workers%20in%20the%20Courier%20Service%20Industry%20-%20A%20Case%20Study%20from%20Kuantan%2C%20Malaysia.pdf Alya Nadhirah, Ismail and Widia, Mirta and Ezrin Hani, Sukadarin and Wan Norlinda Roshana, Mohd Nawi and Muhammad Faizal, Zainal Abidin (2024) Ergonomic Risk Assessment of Warehouse Workers in the Courier Service Industry A Case Study from Kuantan, Malaysia. Jurnal Optimasi Sistem Industri, 23 (1). pp. 1-15. ISSN 2442-8795. (Published) https://josi.ft.unand.ac.id/index.php/josi/article/view/768
spellingShingle HD Industries. Land use. Labor
HD28 Management. Industrial Management
Alya Nadhirah, Ismail
Widia, Mirta
Ezrin Hani, Sukadarin
Wan Norlinda Roshana, Mohd Nawi
Muhammad Faizal, Zainal Abidin
Ergonomic Risk Assessment of Warehouse Workers in the Courier Service Industry A Case Study from Kuantan, Malaysia
title Ergonomic Risk Assessment of Warehouse Workers in the Courier Service Industry A Case Study from Kuantan, Malaysia
title_full Ergonomic Risk Assessment of Warehouse Workers in the Courier Service Industry A Case Study from Kuantan, Malaysia
title_fullStr Ergonomic Risk Assessment of Warehouse Workers in the Courier Service Industry A Case Study from Kuantan, Malaysia
title_full_unstemmed Ergonomic Risk Assessment of Warehouse Workers in the Courier Service Industry A Case Study from Kuantan, Malaysia
title_short Ergonomic Risk Assessment of Warehouse Workers in the Courier Service Industry A Case Study from Kuantan, Malaysia
title_sort ergonomic risk assessment of warehouse workers in the courier service industry a case study from kuantan malaysia
topic HD Industries. Land use. Labor
HD28 Management. Industrial Management
url http://umpir.ump.edu.my/id/eprint/41915/1/Ergonomic%20Risk%20Assessment%20of%20Warehouse%20Workers%20in%20the%20Courier%20Service%20Industry%20-%20A%20Case%20Study%20from%20Kuantan%2C%20Malaysia.pdf
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