Antecedents and Impacts of Service Operations Flexibility: A Multiple Regression Approach
This study investigates the antecedents of service operations flexibility (SOF) in the forms of structural and infrastructural elements. Additionally, it examines the SOF’s impacts on company performances. Structural elements decisions are grouped as capacity, location, integration/networking, and t...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Selangor (UNISEL)
2014
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| Subjects: | |
| Online Access: | http://umpir.ump.edu.my/id/eprint/6608/1/fist-2014-rashid-Antecedents_and_Impacts.pdf |