Antecedents and Impacts of Service Operations Flexibility: A Multiple Regression Approach

This study investigates the antecedents of service operations flexibility (SOF) in the forms of structural and infrastructural elements. Additionally, it examines the SOF’s impacts on company performances. Structural elements decisions are grouped as capacity, location, integration/networking, and t...

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书目详细资料
Main Authors: Mohd. Rashid, Ab. Hamid, Fazli, Idris, Mohd. Ezani, Mohd. Hassan, Nik Mutasim, Nik Ab. Rahman
格式: 文件
语言:English
出版: Universiti Selangor (UNISEL) 2014
主题:
在线阅读:http://umpir.ump.edu.my/id/eprint/6608/1/fist-2014-rashid-Antecedents_and_Impacts.pdf