Antecedents and Impacts of Service Operations Flexibility: A Multiple Regression Approach

Antecedents and Impacts of Service Operations Flexibility: A Multiple Regression Approach

This study investigates the antecedents of service operations flexibility (SOF) in the forms of structural and infrastructural elements. Additionally, it examines the SOF’s impacts on company performances. Structural elements decisions are grouped as capacity, location, integration/networking, and t...

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Bibliographic Details
Main Authors: Mohd. Rashid, Ab. Hamid, Fazli, Idris, Mohd. Ezani, Mohd. Hassan, Nik Mutasim, Nik Ab. Rahman
Format: Article
Language:English
Published: Universiti Selangor (UNISEL) 2014
Subjects:
T Technology (General)
Online Access:http://umpir.ump.edu.my/id/eprint/6608/1/fist-2014-rashid-Antecedents_and_Impacts.pdf

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