An exploratory examination of the barriers to innovation and change as perceived by senior management
The banking industry has undergone significant shifts as innovations have enabled new banking services and created new customer requirements. While banks strive to incorporate innovation and change systems, they also face various obstacles. The primary aim of this qualitative exploratory case study...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
KeAi Communications Co., Ltd.
2023-06-01
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| Series: | International Journal of Innovation Studies |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2096248722000613 |
| _version_ | 1797823324960587776 |
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| author | Dana Alshwayat Hamzah Elrehail Esam Shehadeh Nidal Alsalhi Mohamed Dawood Shamout Shafique Ur Rehman |
| author_facet | Dana Alshwayat Hamzah Elrehail Esam Shehadeh Nidal Alsalhi Mohamed Dawood Shamout Shafique Ur Rehman |
| author_sort | Dana Alshwayat |
| collection | DOAJ |
| description | The banking industry has undergone significant shifts as innovations have enabled new banking services and created new customer requirements. While banks strive to incorporate innovation and change systems, they also face various obstacles. The primary aim of this qualitative exploratory case study is to determine the key perceived barriers to change and innovation in a Jordanian commercial case bank from the perspective of senior management. Nuanced interpretations were investigated, resulting in new insights that have not been previously obtained from research in this field. The analysis used a qualitative systematic approach to grounded theory articulation that inductively generated new concepts while adhering to highly rigorous standards. The methodology was based on interviews with eight senior managers. The emergent findings revealed that high bureaucracy, lack of communication, lack of employee involvement, middle managers' resistance, and risk aversion were major barriers to innovation and change. Overall, this study contributes to developing a thorough understanding of top managers' perceptions of barriers to innovation and change and offers managers and practitioners guidance on improving organizational conditions to support innovation and change in the banking industry. Finally, this study provides avenues for future research in this area. |
| first_indexed | 2024-03-13T10:21:25Z |
| format | Article |
| id | doaj.art-00037a1b2e52488da24d45e1b5e63302 |
| institution | Directory Open Access Journal |
| issn | 2096-2487 |
| language | English |
| last_indexed | 2024-03-13T10:21:25Z |
| publishDate | 2023-06-01 |
| publisher | KeAi Communications Co., Ltd. |
| record_format | Article |
| series | International Journal of Innovation Studies |
| spelling | doaj.art-00037a1b2e52488da24d45e1b5e633022023-05-20T04:29:50ZengKeAi Communications Co., Ltd.International Journal of Innovation Studies2096-24872023-06-0172159170An exploratory examination of the barriers to innovation and change as perceived by senior managementDana Alshwayat0Hamzah Elrehail1Esam Shehadeh2Nidal Alsalhi3Mohamed Dawood Shamout4Shafique Ur Rehman5Faculty of Administrative & Financial Sciences, Business Administration Department, University of Petra, Amman, JordanAbu Dhabi School of Management, Abu Dhabi, United Arab Emirates; Correspondence author.Faculty of Administrative & Financial Sciences, Accounting Department, University of Petra, Amman, JordanFaculty of Administrative & Financial Sciences, Business Administration Department, University of Petra, Amman, JordanCollege of Business Administration, University of Sharjah, Sharjah, United Arab EmiratesResearch Institute of Business Analytics and Supply Chain Management, College of Management, Shenzhen University, Shenzhen 518060, ChinaThe banking industry has undergone significant shifts as innovations have enabled new banking services and created new customer requirements. While banks strive to incorporate innovation and change systems, they also face various obstacles. The primary aim of this qualitative exploratory case study is to determine the key perceived barriers to change and innovation in a Jordanian commercial case bank from the perspective of senior management. Nuanced interpretations were investigated, resulting in new insights that have not been previously obtained from research in this field. The analysis used a qualitative systematic approach to grounded theory articulation that inductively generated new concepts while adhering to highly rigorous standards. The methodology was based on interviews with eight senior managers. The emergent findings revealed that high bureaucracy, lack of communication, lack of employee involvement, middle managers' resistance, and risk aversion were major barriers to innovation and change. Overall, this study contributes to developing a thorough understanding of top managers' perceptions of barriers to innovation and change and offers managers and practitioners guidance on improving organizational conditions to support innovation and change in the banking industry. Finally, this study provides avenues for future research in this area.http://www.sciencedirect.com/science/article/pii/S2096248722000613InnovationChangeFormalized organizationsSenior managementQualitative research |
| spellingShingle | Dana Alshwayat Hamzah Elrehail Esam Shehadeh Nidal Alsalhi Mohamed Dawood Shamout Shafique Ur Rehman An exploratory examination of the barriers to innovation and change as perceived by senior management International Journal of Innovation Studies Innovation Change Formalized organizations Senior management Qualitative research |
| title | An exploratory examination of the barriers to innovation and change as perceived by senior management |
| title_full | An exploratory examination of the barriers to innovation and change as perceived by senior management |
| title_fullStr | An exploratory examination of the barriers to innovation and change as perceived by senior management |
| title_full_unstemmed | An exploratory examination of the barriers to innovation and change as perceived by senior management |
| title_short | An exploratory examination of the barriers to innovation and change as perceived by senior management |
| title_sort | exploratory examination of the barriers to innovation and change as perceived by senior management |
| topic | Innovation Change Formalized organizations Senior management Qualitative research |
| url | http://www.sciencedirect.com/science/article/pii/S2096248722000613 |
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