Primary Care Wound Clinics: A Qualitative Descriptive Study of Patient Experiences in Community Pharmacies
The expansion of primary care wound services serves to alleviate secondary and tertiary care utilization. However, patient satisfaction is required to ensure service uptake. In recent years, various community pharmacies in Australia have begun to offer dedicated wound clinics; however, evaluations o...
| Main Authors: | , , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2022-08-01
|
| Series: | Pharmacy |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2226-4787/10/4/99 |
| _version_ | 1797408280452005888 |
|---|---|
| author | Lusi Sheehan Sheldon Dias Michael Joseph Sahil Mungroo Jake Pantinople Kenneth Lee |
| author_facet | Lusi Sheehan Sheldon Dias Michael Joseph Sahil Mungroo Jake Pantinople Kenneth Lee |
| author_sort | Lusi Sheehan |
| collection | DOAJ |
| description | The expansion of primary care wound services serves to alleviate secondary and tertiary care utilization. However, patient satisfaction is required to ensure service uptake. In recent years, various community pharmacies in Australia have begun to offer dedicated wound clinics; however, evaluations of patient experiences have yet to be conducted. Thus, the present study seeks to explore: (1) the experiences and satisfaction of patients who have received wound care consultations for their acute wounds in a community pharmacy setting; and (2) how current pharmacy-based wound services can be improved. Semi-structured individual interviews were conducted with patients across five pharmacy-based wound care clinics in Western Australia. Interviews were audio-recorded, transcribed verbatim, and imported into QSR NVivo 12 Plus. Interview transcripts were coded and thematically analyzed using the framework method. Twelve interviews were required to reach data saturation. Five key themes emerged: the accessibility of wound services, the comprehensiveness of wound care services, confidence in wound care consultants, the awareness and promotion of wound services, and the expansion of wound care services. Overall, participants were satisfied with the accessibility and comprehensiveness of pharmacy-based wound service delivery, trusted the health care providers, and wanted the service to be expanded. The reported patient satisfaction, confidence in the health care provider, and desire to expand the service suggests there is potential for the service to grow in Australia. Due to the growing costs of wound care globally, there is scope to further evaluate and expand wound care services in the primary care setting on an international level. |
| first_indexed | 2024-03-09T03:57:08Z |
| format | Article |
| id | doaj.art-00355a8019c2403a9d80d21fc6355cd3 |
| institution | Directory Open Access Journal |
| issn | 2226-4787 |
| language | English |
| last_indexed | 2024-03-09T03:57:08Z |
| publishDate | 2022-08-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Pharmacy |
| spelling | doaj.art-00355a8019c2403a9d80d21fc6355cd32023-12-03T14:18:28ZengMDPI AGPharmacy2226-47872022-08-011049910.3390/pharmacy10040099Primary Care Wound Clinics: A Qualitative Descriptive Study of Patient Experiences in Community PharmaciesLusi Sheehan0Sheldon Dias1Michael Joseph2Sahil Mungroo3Jake Pantinople4Kenneth Lee5Lusi Sheehan, Pharmacy 777, Applecross, WA 6153, AustraliaSheldon Dias, Pharmacy 777, Bridgetown, WA 6255, AustraliaSchool of Population and Global Health, The University of Western Australia, Crawley, WA 6009, AustraliaLusi Sheehan, Pharmacy 777, Applecross, WA 6153, AustraliaJake Pantinople, Pharmacy 777, Karratha, WA 6714, AustraliaSchool of Allied Health, The University of Western Australia, Crawley, WA 6009, AustraliaThe expansion of primary care wound services serves to alleviate secondary and tertiary care utilization. However, patient satisfaction is required to ensure service uptake. In recent years, various community pharmacies in Australia have begun to offer dedicated wound clinics; however, evaluations of patient experiences have yet to be conducted. Thus, the present study seeks to explore: (1) the experiences and satisfaction of patients who have received wound care consultations for their acute wounds in a community pharmacy setting; and (2) how current pharmacy-based wound services can be improved. Semi-structured individual interviews were conducted with patients across five pharmacy-based wound care clinics in Western Australia. Interviews were audio-recorded, transcribed verbatim, and imported into QSR NVivo 12 Plus. Interview transcripts were coded and thematically analyzed using the framework method. Twelve interviews were required to reach data saturation. Five key themes emerged: the accessibility of wound services, the comprehensiveness of wound care services, confidence in wound care consultants, the awareness and promotion of wound services, and the expansion of wound care services. Overall, participants were satisfied with the accessibility and comprehensiveness of pharmacy-based wound service delivery, trusted the health care providers, and wanted the service to be expanded. The reported patient satisfaction, confidence in the health care provider, and desire to expand the service suggests there is potential for the service to grow in Australia. Due to the growing costs of wound care globally, there is scope to further evaluate and expand wound care services in the primary care setting on an international level.https://www.mdpi.com/2226-4787/10/4/99acute woundpatient experiencepharmacyprimary carequalitativewound care |
| spellingShingle | Lusi Sheehan Sheldon Dias Michael Joseph Sahil Mungroo Jake Pantinople Kenneth Lee Primary Care Wound Clinics: A Qualitative Descriptive Study of Patient Experiences in Community Pharmacies Pharmacy acute wound patient experience pharmacy primary care qualitative wound care |
| title | Primary Care Wound Clinics: A Qualitative Descriptive Study of Patient Experiences in Community Pharmacies |
| title_full | Primary Care Wound Clinics: A Qualitative Descriptive Study of Patient Experiences in Community Pharmacies |
| title_fullStr | Primary Care Wound Clinics: A Qualitative Descriptive Study of Patient Experiences in Community Pharmacies |
| title_full_unstemmed | Primary Care Wound Clinics: A Qualitative Descriptive Study of Patient Experiences in Community Pharmacies |
| title_short | Primary Care Wound Clinics: A Qualitative Descriptive Study of Patient Experiences in Community Pharmacies |
| title_sort | primary care wound clinics a qualitative descriptive study of patient experiences in community pharmacies |
| topic | acute wound patient experience pharmacy primary care qualitative wound care |
| url | https://www.mdpi.com/2226-4787/10/4/99 |
| work_keys_str_mv | AT lusisheehan primarycarewoundclinicsaqualitativedescriptivestudyofpatientexperiencesincommunitypharmacies AT sheldondias primarycarewoundclinicsaqualitativedescriptivestudyofpatientexperiencesincommunitypharmacies AT michaeljoseph primarycarewoundclinicsaqualitativedescriptivestudyofpatientexperiencesincommunitypharmacies AT sahilmungroo primarycarewoundclinicsaqualitativedescriptivestudyofpatientexperiencesincommunitypharmacies AT jakepantinople primarycarewoundclinicsaqualitativedescriptivestudyofpatientexperiencesincommunitypharmacies AT kennethlee primarycarewoundclinicsaqualitativedescriptivestudyofpatientexperiencesincommunitypharmacies |