Passenger perception of commuter line service quality in Indonesia
This research aimed to study the opinion and perspectives of Commuter Line passengers in Indonesia by using 18 attributes of service quality. There still needed to be more understanding about which service attributes were less satisfying and which were more pleasing to the Commuter Line pas...
| Main Authors: | , , , , , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Growing Science
2023-01-01
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| Series: | International Journal of Data and Network Science |
| Online Access: | http://www.growingscience.com/ijds/Vol7/ijdns_2023_115.pdf |
| _version_ | 1828716557312720896 |
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| author | Kukuh Setyo Priyanto Prasadja Ricardianto Aang Gunawan Ikawati Ikawati Efendhi Prih Ra-harjo Sunit Agus Tri Cahyono Tateki Yoga Tursilarini Achmad Nururrochman Hidayatulloh Akhmad Purnama Endri Endri |
| author_facet | Kukuh Setyo Priyanto Prasadja Ricardianto Aang Gunawan Ikawati Ikawati Efendhi Prih Ra-harjo Sunit Agus Tri Cahyono Tateki Yoga Tursilarini Achmad Nururrochman Hidayatulloh Akhmad Purnama Endri Endri |
| author_sort | Kukuh Setyo Priyanto |
| collection | DOAJ |
| description | This research aimed to study the opinion and perspectives of Commuter Line passengers in Indonesia by using 18 attributes of service quality. There still needed to be more understanding about which service attributes were less satisfying and which were more pleasing to the Commuter Line passengers in the area of Jakarta and its surroundings. This research used factor analysis and Principal Component Analysis to select among the 18 Commuter Line service quality variables with the Varimax and Ordered Logit model rotation method. The number of samples used was 384 respondents from Commuter Line passengers in Jakarta and its surroundings. The result of factor analysis stated that the 18 attributes of service quality with three factors were the main attributes of service quality being used, namely the factor of station facilities and passenger behavior, the factor of ticket and security system, and they had reasonably strong correlations. The key finding of this research was that some service quality attributes, such as the crowd or density of trains, station stair facility, station lift facility, station seat facility, and shelter, were perceived as the attributes of service that were less satisfying. This research provided valuable insights into important factors affecting the opinion and perspective of Commuter Line passengers in Jakarta and its surroundings. |
| first_indexed | 2024-03-12T14:14:09Z |
| format | Article |
| id | doaj.art-0087ca42fb85441780f730e02695a794 |
| institution | Directory Open Access Journal |
| issn | 2561-8148 2561-8156 |
| language | English |
| last_indexed | 2024-03-12T14:14:09Z |
| publishDate | 2023-01-01 |
| publisher | Growing Science |
| record_format | Article |
| series | International Journal of Data and Network Science |
| spelling | doaj.art-0087ca42fb85441780f730e02695a7942023-08-20T19:09:34ZengGrowing ScienceInternational Journal of Data and Network Science2561-81482561-81562023-01-01741729173810.5267/j.ijdns.2023.7.018Passenger perception of commuter line service quality in IndonesiaKukuh Setyo Priyanto Prasadja RicardiantoAang GunawanIkawati IkawatiEfendhi Prih Ra-harjoSunit Agus Tri CahyonoTateki Yoga TursilariniAchmad Nururrochman HidayatullohAkhmad Purnama Endri Endri This research aimed to study the opinion and perspectives of Commuter Line passengers in Indonesia by using 18 attributes of service quality. There still needed to be more understanding about which service attributes were less satisfying and which were more pleasing to the Commuter Line passengers in the area of Jakarta and its surroundings. This research used factor analysis and Principal Component Analysis to select among the 18 Commuter Line service quality variables with the Varimax and Ordered Logit model rotation method. The number of samples used was 384 respondents from Commuter Line passengers in Jakarta and its surroundings. The result of factor analysis stated that the 18 attributes of service quality with three factors were the main attributes of service quality being used, namely the factor of station facilities and passenger behavior, the factor of ticket and security system, and they had reasonably strong correlations. The key finding of this research was that some service quality attributes, such as the crowd or density of trains, station stair facility, station lift facility, station seat facility, and shelter, were perceived as the attributes of service that were less satisfying. This research provided valuable insights into important factors affecting the opinion and perspective of Commuter Line passengers in Jakarta and its surroundings.http://www.growingscience.com/ijds/Vol7/ijdns_2023_115.pdf |
| spellingShingle | Kukuh Setyo Priyanto Prasadja Ricardianto Aang Gunawan Ikawati Ikawati Efendhi Prih Ra-harjo Sunit Agus Tri Cahyono Tateki Yoga Tursilarini Achmad Nururrochman Hidayatulloh Akhmad Purnama Endri Endri Passenger perception of commuter line service quality in Indonesia International Journal of Data and Network Science |
| title | Passenger perception of commuter line service quality in Indonesia |
| title_full | Passenger perception of commuter line service quality in Indonesia |
| title_fullStr | Passenger perception of commuter line service quality in Indonesia |
| title_full_unstemmed | Passenger perception of commuter line service quality in Indonesia |
| title_short | Passenger perception of commuter line service quality in Indonesia |
| title_sort | passenger perception of commuter line service quality in indonesia |
| url | http://www.growingscience.com/ijds/Vol7/ijdns_2023_115.pdf |
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