An enhanced method for dialect transcription via error‐correcting thesaurus

Abstract Automatic speech recognition (ASR) has been widely used in the field of customer service, but the performance of general ASR in dialect transcription is not satisfactory, especially in Guangdong Province. Targeted training of ASR transcription engine will produce effect, but the training co...

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Main Authors: Xiaoliang Ma, Congjian Deng, Dequan Du, Qingqi Pei
Format: Article
Language:English
Published: Wiley 2023-10-01
Series:IET Communications
Subjects:
Online Access:https://doi.org/10.1049/cmu2.12671
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author Xiaoliang Ma
Congjian Deng
Dequan Du
Qingqi Pei
author_facet Xiaoliang Ma
Congjian Deng
Dequan Du
Qingqi Pei
author_sort Xiaoliang Ma
collection DOAJ
description Abstract Automatic speech recognition (ASR) has been widely used in the field of customer service, but the performance of general ASR in dialect transcription is not satisfactory, especially in Guangdong Province. Targeted training of ASR transcription engine will produce effect, but the training cost is high, and it is not suitable for small‐scale training with multiple dialects and frequencies. The complaint problems in the customer service field have obvious clustering and are suitable for few‐shot and multi‐frequency training. In view of this, in the actual engineering application, the method of ASR transcribed into the dialect error correction thesaurus is tried to be used to replace the wrong words, and have achieved good results. The optimization technology after automatic speech transcription proposed in this study can improve the recognition accuracy of general ASR by 13.75% for dialect words.
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spelling doaj.art-00a213af227741cda4c1262578bab5ec2023-10-12T05:26:30ZengWileyIET Communications1751-86281751-86362023-10-0117171984199710.1049/cmu2.12671An enhanced method for dialect transcription via error‐correcting thesaurusXiaoliang Ma0Congjian Deng1Dequan Du2Qingqi Pei3Guangzhou Institute of Technology, Xidian Univeristy Guangzhou ChinaGuangzhou Institute of Technology, Xidian Univeristy Guangzhou ChinaChina Telecom Co., Ltd. Guangzhou ChinaGuangzhou Institute of Technology, Xidian Univeristy Guangzhou ChinaAbstract Automatic speech recognition (ASR) has been widely used in the field of customer service, but the performance of general ASR in dialect transcription is not satisfactory, especially in Guangdong Province. Targeted training of ASR transcription engine will produce effect, but the training cost is high, and it is not suitable for small‐scale training with multiple dialects and frequencies. The complaint problems in the customer service field have obvious clustering and are suitable for few‐shot and multi‐frequency training. In view of this, in the actual engineering application, the method of ASR transcribed into the dialect error correction thesaurus is tried to be used to replace the wrong words, and have achieved good results. The optimization technology after automatic speech transcription proposed in this study can improve the recognition accuracy of general ASR by 13.75% for dialect words.https://doi.org/10.1049/cmu2.12671speech processingtelecommunication services
spellingShingle Xiaoliang Ma
Congjian Deng
Dequan Du
Qingqi Pei
An enhanced method for dialect transcription via error‐correcting thesaurus
IET Communications
speech processing
telecommunication services
title An enhanced method for dialect transcription via error‐correcting thesaurus
title_full An enhanced method for dialect transcription via error‐correcting thesaurus
title_fullStr An enhanced method for dialect transcription via error‐correcting thesaurus
title_full_unstemmed An enhanced method for dialect transcription via error‐correcting thesaurus
title_short An enhanced method for dialect transcription via error‐correcting thesaurus
title_sort enhanced method for dialect transcription via error correcting thesaurus
topic speech processing
telecommunication services
url https://doi.org/10.1049/cmu2.12671
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