A hybrid model for decision-making in the information and Communications Technology sector
The majority of businesses in the Information and Communications Technology (ICT) sector face decision-making problems on a daily basis. Most of these problems are based on contexts of uncertainty, where decisions are founded on qualitative information which may be imprecise or perception-based. In...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Vilnius Gediminas Technical University
2015-09-01
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| Series: | Technological and Economic Development of Economy |
| Subjects: | |
| Online Access: | http://journals.vgtu.lt/index.php/TEDE/article/view/1130 |
| _version_ | 1819226318744584192 |
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| author | Andrés Cid-López Miguel J. Hornos Ramón Alberto Carrasco Enrique Herrera-Viedma |
| author_facet | Andrés Cid-López Miguel J. Hornos Ramón Alberto Carrasco Enrique Herrera-Viedma |
| author_sort | Andrés Cid-López |
| collection | DOAJ |
| description | The majority of businesses in the Information and Communications Technology (ICT) sector face decision-making problems on a daily basis. Most of these problems are based on contexts of uncertainty, where decisions are founded on qualitative information which may be imprecise or perception-based. In these cases, the information which is expressed by experts and users of evaluated services can be treated using processes of computing with words (CW). In this paper, we present a hybrid decision-making model especially designed for the ICT sector whereby the experts have the support of an intelligent system which provides information about the opinions of users related to those problems which are to be analysed. These opinions are obtained by using different mechanisms and techniques when users conduct business with the service provider. In addition, we employ a procedure for obtaining consensus between experts which enriches and strengthens the decision-making process. |
| first_indexed | 2024-12-23T10:23:35Z |
| format | Article |
| id | doaj.art-018a3075b085444aa916d1df9e6f6f49 |
| institution | Directory Open Access Journal |
| issn | 2029-4913 2029-4921 |
| language | English |
| last_indexed | 2024-12-23T10:23:35Z |
| publishDate | 2015-09-01 |
| publisher | Vilnius Gediminas Technical University |
| record_format | Article |
| series | Technological and Economic Development of Economy |
| spelling | doaj.art-018a3075b085444aa916d1df9e6f6f492022-12-21T17:50:37ZengVilnius Gediminas Technical UniversityTechnological and Economic Development of Economy2029-49132029-49212015-09-0121510.3846/20294913.2015.1056281A hybrid model for decision-making in the information and Communications Technology sectorAndrés Cid-López0Miguel J. Hornos1Ramón Alberto Carrasco2Enrique Herrera-Viedma3Department of Software Engineering, University of Granada, 18071 Granada, SpainDepartment of Software Engineering, University of Granada, 18071 Granada, SpainDepartment of Marketing and Market Research, Complutense University of Madrid, 28015 Madrid, SpainDepartment of Computer Science and Artificial Intelligence, University of Granada, 18071 Granada, Spain; Department of Electrical and Computer Engineering, King Abdulaziz University, 21589 Jeddah, Saudi ArabiaThe majority of businesses in the Information and Communications Technology (ICT) sector face decision-making problems on a daily basis. Most of these problems are based on contexts of uncertainty, where decisions are founded on qualitative information which may be imprecise or perception-based. In these cases, the information which is expressed by experts and users of evaluated services can be treated using processes of computing with words (CW). In this paper, we present a hybrid decision-making model especially designed for the ICT sector whereby the experts have the support of an intelligent system which provides information about the opinions of users related to those problems which are to be analysed. These opinions are obtained by using different mechanisms and techniques when users conduct business with the service provider. In addition, we employ a procedure for obtaining consensus between experts which enriches and strengthens the decision-making process.http://journals.vgtu.lt/index.php/TEDE/article/view/1130Information and Communications Technologymulticriteria decision-making2-tuple linguistic computational modelcomputing with words |
| spellingShingle | Andrés Cid-López Miguel J. Hornos Ramón Alberto Carrasco Enrique Herrera-Viedma A hybrid model for decision-making in the information and Communications Technology sector Technological and Economic Development of Economy Information and Communications Technology multicriteria decision-making 2-tuple linguistic computational model computing with words |
| title | A hybrid model for decision-making in the information and Communications Technology sector |
| title_full | A hybrid model for decision-making in the information and Communications Technology sector |
| title_fullStr | A hybrid model for decision-making in the information and Communications Technology sector |
| title_full_unstemmed | A hybrid model for decision-making in the information and Communications Technology sector |
| title_short | A hybrid model for decision-making in the information and Communications Technology sector |
| title_sort | hybrid model for decision making in the information and communications technology sector |
| topic | Information and Communications Technology multicriteria decision-making 2-tuple linguistic computational model computing with words |
| url | http://journals.vgtu.lt/index.php/TEDE/article/view/1130 |
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