The antecedents of employee engagement and their effect on public sector service delivery: The case study of government departments in Harare
Orientation: Employee engagement has become an impetus behind business success and a deciding factor for service delivery, especially in the Zimbabwean public sector. Research purpose: This study sought to investigate the antecedents of employee engagement and their effect on public sector service d...
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| Format: | Article |
| Language: | English |
| Published: |
AOSIS
2019-11-01
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| Series: | SA Journal of Human Resource Management |
| Subjects: | |
| Online Access: | https://sajhrm.co.za/index.php/sajhrm/article/view/1082 |
| _version_ | 1818248792118394880 |
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| author | Tawaziwa Wushe Jacob Shenje |
| author_facet | Tawaziwa Wushe Jacob Shenje |
| author_sort | Tawaziwa Wushe |
| collection | DOAJ |
| description | Orientation: Employee engagement has become an impetus behind business success and a deciding factor for service delivery, especially in the Zimbabwean public sector.
Research purpose: This study sought to investigate the antecedents of employee engagement and their effect on public sector service delivery with reference to selected government departments in Harare.
Motivation for the study: The government departments in Harare have witnessed gross employee disengagement as indicated by reduced employee commitment and high absenteeism.
Research approach/design and method: A quantitative research design was adopted for this study. A structured questionnaire was developed, validated and distributed to 260 employees and management working in five selected government departments.
Main findings: This study showed that the antecedents of employee engagement such as effective leadership, training and career development, compensation and incentive programmes, and organisational policies and procedures greatly influenced employee engagement in the public sector. The study also noted that employee engagement positively impacted service delivery in the public sector.
Practical/managerial implications: An important implication of this study is the need for the public sector management to understand the significance of the social exchange for employee engagement and to provide employees with resources and benefits that would oblige them to perform productively.
Contribution/value-add: This study is expected to enrich the empirical evidence on the antecedents of employee engagement and also provide recommendations for practitioners in investigating the influence of employee engagement on service delivery in the public sector. |
| first_indexed | 2024-12-12T15:26:13Z |
| format | Article |
| id | doaj.art-01dd465261a44baeb2c88800bbee1d0c |
| institution | Directory Open Access Journal |
| issn | 1683-7584 2071-078X |
| language | English |
| last_indexed | 2024-12-12T15:26:13Z |
| publishDate | 2019-11-01 |
| publisher | AOSIS |
| record_format | Article |
| series | SA Journal of Human Resource Management |
| spelling | doaj.art-01dd465261a44baeb2c88800bbee1d0c2022-12-22T00:20:15ZengAOSISSA Journal of Human Resource Management1683-75842071-078X2019-11-01170e1e1110.4102/sajhrm.v17i0.1082520The antecedents of employee engagement and their effect on public sector service delivery: The case study of government departments in HarareTawaziwa Wushe0Jacob Shenje1College of Economic and Management Sciences, University of South Africa, Pretoria, South Africa; and, Country Cool Air Conditioning Pvt. Ltd, HarareDecision Point Consultants Pvt. Ltd, HarareOrientation: Employee engagement has become an impetus behind business success and a deciding factor for service delivery, especially in the Zimbabwean public sector. Research purpose: This study sought to investigate the antecedents of employee engagement and their effect on public sector service delivery with reference to selected government departments in Harare. Motivation for the study: The government departments in Harare have witnessed gross employee disengagement as indicated by reduced employee commitment and high absenteeism. Research approach/design and method: A quantitative research design was adopted for this study. A structured questionnaire was developed, validated and distributed to 260 employees and management working in five selected government departments. Main findings: This study showed that the antecedents of employee engagement such as effective leadership, training and career development, compensation and incentive programmes, and organisational policies and procedures greatly influenced employee engagement in the public sector. The study also noted that employee engagement positively impacted service delivery in the public sector. Practical/managerial implications: An important implication of this study is the need for the public sector management to understand the significance of the social exchange for employee engagement and to provide employees with resources and benefits that would oblige them to perform productively. Contribution/value-add: This study is expected to enrich the empirical evidence on the antecedents of employee engagement and also provide recommendations for practitioners in investigating the influence of employee engagement on service delivery in the public sector.https://sajhrm.co.za/index.php/sajhrm/article/view/1082effective leadershipemployee engagementpolicies and procedurespublic sectorservice deliverytraining and career development |
| spellingShingle | Tawaziwa Wushe Jacob Shenje The antecedents of employee engagement and their effect on public sector service delivery: The case study of government departments in Harare SA Journal of Human Resource Management effective leadership employee engagement policies and procedures public sector service delivery training and career development |
| title | The antecedents of employee engagement and their effect on public sector service delivery: The case study of government departments in Harare |
| title_full | The antecedents of employee engagement and their effect on public sector service delivery: The case study of government departments in Harare |
| title_fullStr | The antecedents of employee engagement and their effect on public sector service delivery: The case study of government departments in Harare |
| title_full_unstemmed | The antecedents of employee engagement and their effect on public sector service delivery: The case study of government departments in Harare |
| title_short | The antecedents of employee engagement and their effect on public sector service delivery: The case study of government departments in Harare |
| title_sort | antecedents of employee engagement and their effect on public sector service delivery the case study of government departments in harare |
| topic | effective leadership employee engagement policies and procedures public sector service delivery training and career development |
| url | https://sajhrm.co.za/index.php/sajhrm/article/view/1082 |
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