CONCEPTS OF SERVICE QUALITY MEASUREMENT IN BANKS
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | deu |
| Published: |
University of Oradea
2012-12-01
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| Series: | Annals of the University of Oradea: Economic Science |
| Subjects: | |
| Online Access: | http://anale.steconomiceuoradea.ro/volume/2012/n2/135.pdf |
| _version_ | 1818957669340282880 |
|---|---|
| author | Benţe Corneliu |
| author_facet | Benţe Corneliu |
| author_sort | Benţe Corneliu |
| collection | DOAJ |
| first_indexed | 2024-12-20T11:13:31Z |
| format | Article |
| id | doaj.art-02c33e32c029449f9c3e4302a704dd25 |
| institution | Directory Open Access Journal |
| issn | 1222-569X 1582-5450 |
| language | deu |
| last_indexed | 2024-12-20T11:13:31Z |
| publishDate | 2012-12-01 |
| publisher | University of Oradea |
| record_format | Article |
| series | Annals of the University of Oradea: Economic Science |
| spelling | doaj.art-02c33e32c029449f9c3e4302a704dd252022-12-21T19:42:40ZdeuUniversity of OradeaAnnals of the University of Oradea: Economic Science1222-569X1582-54502012-12-0112889894CONCEPTS OF SERVICE QUALITY MEASUREMENT IN BANKSBenţe Corneliuhttp://anale.steconomiceuoradea.ro/volume/2012/n2/135.pdfService quality, customer satisfaction, loyalty, SERVQUAL, perception |
| spellingShingle | Benţe Corneliu CONCEPTS OF SERVICE QUALITY MEASUREMENT IN BANKS Annals of the University of Oradea: Economic Science Service quality, customer satisfaction, loyalty, SERVQUAL, perception |
| title | CONCEPTS OF SERVICE QUALITY MEASUREMENT IN BANKS |
| title_full | CONCEPTS OF SERVICE QUALITY MEASUREMENT IN BANKS |
| title_fullStr | CONCEPTS OF SERVICE QUALITY MEASUREMENT IN BANKS |
| title_full_unstemmed | CONCEPTS OF SERVICE QUALITY MEASUREMENT IN BANKS |
| title_short | CONCEPTS OF SERVICE QUALITY MEASUREMENT IN BANKS |
| title_sort | concepts of service quality measurement in banks |
| topic | Service quality, customer satisfaction, loyalty, SERVQUAL, perception |
| url | http://anale.steconomiceuoradea.ro/volume/2012/n2/135.pdf |
| work_keys_str_mv | AT bentecorneliu conceptsofservicequalitymeasurementinbanks |