Inpatients’ opinions on a hospital in Portugal [v1; ref status: indexed, http://f1000r.es/xb]
Background: Little is known about the relationship between the opinions of inpatients and the degree to which hospitals are improving in performance over time. The aim of this study was to determine the personal assessment level of inpatients or their representatives regarding aspects of health care...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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F1000 Research Ltd
2013-02-01
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| Series: | F1000Research |
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| Online Access: | http://f1000research.com/articles/2-49/v1 |
| _version_ | 1819226580391559168 |
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| author | Carina C Silva Agripino Oliveira |
| author_facet | Carina C Silva Agripino Oliveira |
| author_sort | Carina C Silva |
| collection | DOAJ |
| description | Background: Little is known about the relationship between the opinions of inpatients and the degree to which hospitals are improving in performance over time. The aim of this study was to determine the personal assessment level of inpatients or their representatives regarding aspects of health care in an internal medicine ward. Methods: We carried out a questionnaire in September 2011 with 284 discharged patients and patient representatives, focusing on their opinions about the department, health professionals and amenities, with response options ranging from 1 (very bad) to 5 (very good). The relationships between domains from the questionnaire and socio-demographic factors were examined using a t-test and one-way ANOVA. Results: The response rate was 78%. The patients showed a slightly higher mean score (m) for factors in the medical care domain than did the patient representatives (m = 4.51 vs. m = 4.27; p = 0.014). The mean score of all the items in all domains was 4.24; this allowed us to determine the difference from the overall mean (DIFM) for medical care (DIFM = 0.18; p = 0.000), foods (DIFM = –0.31; p = 0.000), diagnostic tests (DIFM = –0.15; p = 0.036) and transport (DIFM = –0.41; p = 0.000). Respondents with a medium or higher educational level gave lower scores to the domains food (m = 3.74; p = 0.004), diagnostic tests (m = 3.72; p = 0.04) and transport (m = 3.62; p = 0.025) than those with lower educational levels. The domains facilities (m = 2.4; p = 0.04) and diagnostic tests (m = 3.63; p = 0.009) were given lower scores by those aged <50 years compared with older respondents. Conclusions: Our findings suggest that the evaluation of the responders will allow the hospital management to make improvements in the quality of care. |
| first_indexed | 2024-12-23T10:27:45Z |
| format | Article |
| id | doaj.art-030ad92559664a65ad0ac47d9d185058 |
| institution | Directory Open Access Journal |
| issn | 2046-1402 |
| language | English |
| last_indexed | 2024-12-23T10:27:45Z |
| publishDate | 2013-02-01 |
| publisher | F1000 Research Ltd |
| record_format | Article |
| series | F1000Research |
| spelling | doaj.art-030ad92559664a65ad0ac47d9d1850582022-12-21T17:50:30ZengF1000 Research LtdF1000Research2046-14022013-02-01210.12688/f1000research.2-49.v11199Inpatients’ opinions on a hospital in Portugal [v1; ref status: indexed, http://f1000r.es/xb]Carina C Silva0Agripino Oliveira1Department of Internal Medicine, Centro Hospitalar Vila Nova Gaia, Espinho, PortugalDepartment of Internal Medicine, Centro Hospitalar Vila Nova Gaia, Espinho, PortugalBackground: Little is known about the relationship between the opinions of inpatients and the degree to which hospitals are improving in performance over time. The aim of this study was to determine the personal assessment level of inpatients or their representatives regarding aspects of health care in an internal medicine ward. Methods: We carried out a questionnaire in September 2011 with 284 discharged patients and patient representatives, focusing on their opinions about the department, health professionals and amenities, with response options ranging from 1 (very bad) to 5 (very good). The relationships between domains from the questionnaire and socio-demographic factors were examined using a t-test and one-way ANOVA. Results: The response rate was 78%. The patients showed a slightly higher mean score (m) for factors in the medical care domain than did the patient representatives (m = 4.51 vs. m = 4.27; p = 0.014). The mean score of all the items in all domains was 4.24; this allowed us to determine the difference from the overall mean (DIFM) for medical care (DIFM = 0.18; p = 0.000), foods (DIFM = –0.31; p = 0.000), diagnostic tests (DIFM = –0.15; p = 0.036) and transport (DIFM = –0.41; p = 0.000). Respondents with a medium or higher educational level gave lower scores to the domains food (m = 3.74; p = 0.004), diagnostic tests (m = 3.72; p = 0.04) and transport (m = 3.62; p = 0.025) than those with lower educational levels. The domains facilities (m = 2.4; p = 0.04) and diagnostic tests (m = 3.63; p = 0.009) were given lower scores by those aged <50 years compared with older respondents. Conclusions: Our findings suggest that the evaluation of the responders will allow the hospital management to make improvements in the quality of care.http://f1000research.com/articles/2-49/v1Health Service Delivery & Management of Anesthesia |
| spellingShingle | Carina C Silva Agripino Oliveira Inpatients’ opinions on a hospital in Portugal [v1; ref status: indexed, http://f1000r.es/xb] F1000Research Health Service Delivery & Management of Anesthesia |
| title | Inpatients’ opinions on a hospital in Portugal [v1; ref status: indexed, http://f1000r.es/xb] |
| title_full | Inpatients’ opinions on a hospital in Portugal [v1; ref status: indexed, http://f1000r.es/xb] |
| title_fullStr | Inpatients’ opinions on a hospital in Portugal [v1; ref status: indexed, http://f1000r.es/xb] |
| title_full_unstemmed | Inpatients’ opinions on a hospital in Portugal [v1; ref status: indexed, http://f1000r.es/xb] |
| title_short | Inpatients’ opinions on a hospital in Portugal [v1; ref status: indexed, http://f1000r.es/xb] |
| title_sort | inpatients opinions on a hospital in portugal v1 ref status indexed http f1000r es xb |
| topic | Health Service Delivery & Management of Anesthesia |
| url | http://f1000research.com/articles/2-49/v1 |
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